Manuel Munoz Email & Phone Number

Perimeter

Atlanta Area

Responsible for overseeing all customer service center operations. Manage all phases if the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores. Deliver tight operational and financial controls in a cost-effective manner.

Home Sales Manager, Best Buy; McDonough, Ga - 2011-PresentResponsible for Sales and Merchandising of big box store with revenues totaling 22-24 Million annually. Accountable for year over year growth in revenue and margin to targets. Responsible for career development of supervisors and line level associates. P&L accountability. Resolve complex customer complaints and improve net promotersProduct & Process Manager, Best Buy; McDonough, Ga - 2009-2011Responsible for Inventory Control, Demand Planning, Facility Repair, Merchandising inclusive of PlanoGram and functionality maintenance, Store Transformations, Shrink Reduction and Loss Prevention for entire store. Identify root of process breakdowns in standard operating procedures and solve using behavioral change techniques. Partner with Sales Managers to assist with day to day execution of sales strategies.Store Services Manager, Best Buy; Fayetteville & McDonough, Ga 2006-2009Responsible for developing and executing strategies to increase sales of Geek Squad services within store. Manage in-store and on-site technical workforce of Geek Squad agents in fields of Home Theater installation, PC repair, and Mobile audio installations; increasing productivity and efficiency to improve turn-time and client satisfaction scores. Solve for complex fulfillment scenario’s