Manuel Peralta Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Using Laserstar standards, o Provide professional and friendly technical support to customer by phone. o Provide professional technical support to customer equipment in our facilities. o Provide professional and friendly technical support onsite to customer equipment. • Laser Welders Diagnosis and repair • Prepare and send quotes for parts and services. • Follow up customers troubleshooting process • Update the tickets with the information obtained during the troubleshooting process carried out on the Laser with the customer. • Development of technical support guides for customer help • Provide professional support to the Service Technician Team

Orlando, Florida Area

• Provide professional and friendly onsite technical support to clients, as well as on the phone. • Perform hardware and software installations onsite to clients, as well as on the phone. • Provide training onsite to clients, as well as on the phone. • Perform preventative maintenance onsite to client’s equipment. • Assist clients with wiring and electrical requirements onsite, as well as on the phone. • Manage and prioritize service calls while in the field ensuring all client service level agreements are met. • Perform and maintain office equipment and parts inventory levels, as well as in service vehicle. • Travel to remote clients when required by air, land or sea. • Provide 24x7 onsite technical support to clients, as well as on the phone• Develop VB solutions for office automation• Develop software installation instructions and end user guides

Kissimmee Florida

• Observes mechanical devices in operation and listens to their sounds to locate causes of trouble.• Adjusts functional parts of devices and control instruments.• Repairs or replaces defective parts. Installs special functional and structural parts.• Keep accurate daily call log• Lubricates and cleans parts. Starts devices to test their performance.• Starts devices to test their performance.• Insures that work area is left in a clean, neat safe condition after performance of duties.• Provides customer service to company standards to guests, making sure all work order requests are completed efficiently and promptly.

Maracay Estado Aragua

• Installation and configuration of Windows Server, Domain Controllers, Active Directory users, groups, devices• Installation and configuration Microsoft Exchange Servers• Installation and configuration Microsoft SQL Servers• Design and implementation group policy object (GPO)• Design and implementation rules for Internet Access in the firewall• Update management for servers and computers with WSUS• Review project plans to plan and coordinate project activity.• Manage backup, security and user help systems.• Design and installation of structured cabling• Design, development and implementation of the disaster recovery procedures• Create, test and maintain a disaster recovery plan• Administer all servers and network devices, including SAN, and Mitel PBX phone system• Management and monitoring users requirements with SysAid Service Desk Ticketing System• Create and Maintain documentation of current system/network configuration and diagrams• Develop and interpret organizational goals, policies, and procedures.• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.• Meet with department heads, managers, supervisors, vendors, and others, to seek cooperation and resolve problems.• Provide users with technical support for computer problems.• Recruit, hire, train and supervise staff, or participate in staffing decisions.• Evaluate data processing proposals to assess project feasibility and requirements.• Control operational budget and expenditures.• Review and approve all systems charts and programs prior to their implementation.• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.• Handle annual budget and ensure cost effectiveness

Maracay Estado Aragua Venezuela

• Supervise undergraduate or graduate teaching, internship, and research work.• Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.• Supervise and QA students' degree works.• Collaborate with colleagues to address teaching and research issues.• Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.• Compile, administer, and grade examinations, or assign this work to others.• Initiate, facilitate, and moderate class discussions.• Conduct research in a particular field of knowledge and publish findings in professional journals, books, or electronic media.• Prepare and deliver lectures to undergraduate or graduate students on topics such as mechanics, hydraulics, and robotics.• Maintain student attendance records, grades, and other required records.• Compile bibliographies of specialized materials for outside reading assignments.• Participate in campus and community events.

Guacara Estado Carabobo Venezuela

• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.• Develop and direct software system testing and validation procedures, programming, and documentation.• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.• Consult with customers about software system design and maintenance.

Engineer'S Degree, Systems Engineering

Number 7 out of 60 in the Specialty and 17 out of 303 in the promotion Graduate Work Publication Award

Hvac Technician, Commercial And Residential Refrigeration

HVAC EPA 608 / 609 and R-410A Certificate