Managing multiple IT Infrastructure Projects

• Elaboration of Processes, including the new General Data Protection Regulation (GDPR);• Process Automation, using Office 365 tools and Scripts;• Preparation of Work Instructions;• Training for Employees.

IT Project ManagerResponsible for managing and controlling projects for the EDP client, doing:• Scope management (risk identification and critical success factors);• Creation / maintenance of project plans and / or proposals, to resolve cases out of scope;• Management and allocation of technical teams;• Elaboration of meetings Kick-off and Control on a regular basis, with the clients and technical teams;• Cost control (monthly reporting);• Ensuring documentation… Show more IT Project ManagerResponsible for managing and controlling projects for the EDP client, doing:• Scope management (risk identification and critical success factors);• Creation / maintenance of project plans and / or proposals, to resolve cases out of scope;• Management and allocation of technical teams;• Elaboration of meetings Kick-off and Control on a regular basis, with the clients and technical teams;• Cost control (monthly reporting);• Ensuring documentation during the project life cycle.Service Transition ManagerResponsible for ensuring that projects fulfilled the requirements for creating / altering components in service, complying with the Production Readiness process (documentation, monitoring, backups, security patch, etc.) until it the conditions for Handover and subsequent entry into service. Show less

Member of the Pro@ction implementation team (Workforce Management & Active Management Behaviour tool), developed at CGI (Canada);Responsible for customization, maintenance of Pro@ction (changes of reports and presentation of data in the SharePoint Portal; Management of users and accesses) and Training to all members of BU.

Project management of creation / modification / removal of IT infrastructures within the scope of applications / environments in service;From the perspective of Change Management, he made the planning identifying the various tasks, their dependencies and their resources. He scheduled the interventions, together with Suppliers and Service Management (Internal and Client) and controlled the execution of the activities;Developed a tool, which allowed the identification by team /… Show more Project management of creation / modification / removal of IT infrastructures within the scope of applications / environments in service;From the perspective of Change Management, he made the planning identifying the various tasks, their dependencies and their resources. He scheduled the interventions, together with Suppliers and Service Management (Internal and Client) and controlled the execution of the activities;Developed a tool, which allowed the identification by team / member of their critical tasks, by Project / Change. Show less

Evaluation of audits, preparation of presentations and elaboration of proposals for implementation of improvements of services.

IT Service Delivery Manager• Manage the Outsourcing service and contract of: - WAN EDP and EDP Agents of a Energy & Utilities sector (about 4500 users); - EDINFOR (Voice telecommunications) – Fixed (ONITelecom) and Mobile (Optimus) (about 1200 users);• Coordination the teams with several competencies of the service (about 30 employees Internal and of the telecommunications operators);• Meet the contractual requirements, ensuring that the… Show more IT Service Delivery Manager• Manage the Outsourcing service and contract of: - WAN EDP and EDP Agents of a Energy & Utilities sector (about 4500 users); - EDINFOR (Voice telecommunications) – Fixed (ONITelecom) and Mobile (Optimus) (about 1200 users);• Coordination the teams with several competencies of the service (about 30 employees Internal and of the telecommunications operators);• Meet the contractual requirements, ensuring that the service level agreements (SLAs) are achieved;• Developing new processes, improving the ability to deliver service faster and improving customer satisfaction;• Incident management, service requests and complaints;• Preparation of monthly reports of service and billing.IT Project ManagerCorporate Uniform Back-office Environment (CUBE), which aimed to align Edinfor with LogicaCMG's strategy in Authentication and Mail Platforms. Show less

Service Manager at IT-LOG for EDP Produção (Contact Centre); EDINFOR and ACE Groups;Member of Edinfor Transition Team for Internal IT in Edinfor's integration with LogicaCMG.

Guaranteeing the execution and the fulfilment of all established clauses ( (OMIP - Operator of the Iberian Energy Market; REN (SIME, Maintenance of the Lotus Domino Platform, etc.) and EDP Holding (Portfolio XXI - Henwood Solution; Development of Converters "Risk Metrics", etc.); etc.)

IT Project Manager (eg. Strong Authentication Implementation in the ACE Group Portal; Defining Backup Procedures for the RAR Group);Internet Domain Management (ACE and EDP Groups);Outsourcing Contracts Management;Proposal elaboration (Datacentre for EDP Energia and Digital Project for the Council of Maia (Maia Digital) in the component of Education Portal).

Director of Infrastructure, Standards and Security Department;Implementation of the ISO9001 Quality Management Certification System (Infrastructure component);Outsourcing contract management;Technical consulting for projects (eg. Intranets (GALP Energia and CGD); Infocid Portal);Proposal elaboration (technical component) (eg. Companhia de Electricidade de Macau (CEM) and EDP Trading Portals).

Responsible for the Design and Implementation of Technical Solutions area;Responsible for the Webhosting and Housing management;Internet Consulting and Domains management.

ISP - Webhosting projects;Internet Domains manager ONITelecom.

ISP Project Team - Design and implementation of MCIS Platform. Evaluation of proposals and monitoring suppliers on implementation.Peering agreements;Infrastructure maintenance contracts.

WAN Administrator (EDPNET) – X.25, TCP/IP, Frame Relay and TDM Networks;Internet accounting system management (EDP Group);ISP Project Team - Architects (Access Network and Web Servers)

WAN Administrator (EDPNET) – SNA, X.25, TCP/IP, Frame Relay and TDM Networks;Technical support to the Help-Desk department;Internet Domains Manager;Infrastructure management of Access and WEB Servers;Developed an accounting system for the Internet (sharing of infrastructure costs "as a used" by EDP Group companies);Internet consulting, development of sites of the EDP Group, Portgás and GDL (where was Project Manager).

Technical assistance;Instalations of Ethernet and Novell Networks;Customization of applications (COBOL).