Manuel Ponce Email & Phone Number

New York, Ny, Us

Kissimmee, Florida, United States

• Prepare and audit Group Posting Master (PM) accounts prior to arrival regarding contracted room rates, concessions, attrition, and commission through Marriott Reservation System (MARSHA), CI/TY, Peoplesoft, CTAC and PMS software.• Invoice and collect payment from groups pre‐arrival and post‐departure. Act as intermediary regarding any billing questions or disputes that arise. Maintain backup of entries and adjustments for quarterly audit purposes.• Close Payroll based on need in ATLAS for 1200+ employees, audit timecards & resolve errors/issues when necessary.• Utilize Evention software to process tip‐outs for all employees who work in Banquets and/or Food & Beverage outlets.• Audit hotel’s General Ledger weekly to confirm payout from outlets matches balance processed from Micros software.

Orlando, Florida, United States

• Audit Group Posting Master (PM) accounts for 8 hotels at the Universal Orlando Resort to organize group charges and mark ready to bill. Act as intermediary regarding any questions or disputes that arise after final invoice has been sent.• Check group PM accounts along with Salesforce and Evention software to verify final deposits have been made prior to group's arrival and contact Credit Coordinators to resolve any fluctuations or delays that may have risen.• Analyze group contracts and PM accounts to confirm contracted rates, concessions, and charges were made correctly. Make adjustments/new postings as necessary and maintain communication channel with Catering & Conference Managers to check for any changes made after contract signature.• Utilize Sertifi software to take credit card information for wholesale reservations and charge accordingly. Apply reservation comments and alerts for front desk staff to prevent billing issues while checking in/out.

Savannah, Georgia, United States

o Assigned rooms according to guest request and preferences whenever possible. Organized and audited check-in, pre-registration, and billing codes for arriving groups in accordance with group resumes.o Represented Front Office at pre-convention meetings and partnered with Group Housing Coordinators and Meeting Planners to adjust group block reservation details based on any new information.o Balanced inventory in Marriott Reservation System consistently in accordance with current availability.o Collaborated with Sales, Front Office, and Housekeeping teams to prepare site visits and VIP arrivals. o Ensured special service codes and third-party billing were accurately coded in Property Management System (PMS) daily by auditing reservations and calling third parties for virtual credit card details.o Teamed with Housekeeping, Front Office, Revenue, and Engineering teams to take 403 rooms out-of-order for tub refinishing during hotel renovations by assessing room type needs for specific time frames.

Savannah, Georgia, United States

o Specialized in Property Management System’s (PMS) Aging report, which involved contacting guests with credit card issues after checkout and charging accordingly using Sertifi and PMS to confirm revenue was collected on time.o Ensured third party billing was accurately coded in PMS daily by auditing reservations and calling third parties for virtual credit card details when needed.o Created multiple Microsoft Excel sheets to guarantee accurate deposit amounts were taken for reservations that were prepaid in full/third party to prevent additional workload processing refundso Screened and scheduled candidates for Front Office, Bell/Valet and Recreation interviews.o Conducted Manager on Duty shifts, leading and training 20 members of Front Office staff throughout first and second shift o Acted as main point of contact for resolving guest issues and situations that occured before, during, and after their stayo Utilized Empower: Guest Experience (GXP) to answer 30+ chats, requests, and open cases dailyo Taught 10 staff members the Marriott Brand Standard Audit checklist for the Front Office and performed routine Brand Standard Audit tests to ensure complianceo Inputted weekly schedules for 30 Front Office staff into ATLAS software o Performed all duties within the Front Office including guest experience, front desk, phone operations, online credit card authorization requests and billing adjustments

Orlando, Florida

• Check in over 500 guests per day at the restaurant's front desk, edit reservation details on the DineTime app, and guide them to their tables while keeping them engaged through queries on their trip•Converse and assist with any questions regarding utilizing My Disney Experience app software to make reservations to both English and Spanish speaking guests•Collaborate with assignors, coordinators, and leaders over radio to resolve conflicts that arise over reservations or vacation planning

Tampa, Florida, United States

-Reviewed applications for two upcoming school years to decide future executive board leadership positions and interviewed several candidates for program director position-Represented program at various events, recruiting incoming freshmen and participating in university-wide fundraisers for charity-Collaborated with other executive board members to plan resume-building events and fundraisers for program members

Barcelona, Catalonia, Spain

-Conducted competitor analysis on 15 companies to create future promotion strategies-Coordinated current events according to Spanish regulations regarding COVID-19, generated 16 new event ideas to improve marketability and safety-Used industry analysis to compile a list of opening dates for several countries to plan appropriate marketing strategies