Senior Director, Quality & Operations Excellence - Luxury Group Europe
Current- Collaborating with General Managers and other local leaders across multiple sites to help shape, deliver and implement operations strategies to maximize performance.- Leading and guiding property quality leaders across all Marriott International Europe Lifestyle and Classic Luxury Hotels ensuring the guest journey and every touch point is on brand and aligned with our company’s vision, ultimately delivering personal and innovative experiences.- Continuously optimizing processes through property support visits with a hands-on approach, working side by side with regional and property teams.- Collaborating closely with Leading Quality Assurance and Forbes Travel Guide, enhancing guest satisfaction scores and elevating our industry ratings.