Manuel Rivero Email & Phone Number

Madrid, Es

Hotel Gran Melia Fenix, Madrid

Responsible of the hotel f&b and events operations.Reporting to the general manager and the f&b director.

Melia White House London

-I supervised the premium F&B outlets of the Melia White House Hotel; The Level Lounge, Dry Martini by Javier de las Muelas London, The bar terrace and L'Albufera Restaurant.-Managing and supervising hotel events, carrying out the client site inspections and advising customers about the most convenient set ups according to the type of event and to the room layout.-Relationship with business partners, wine suppliers and drink brands.-Beverages stock control, inventory and promotions. -Developing and training staff, labor cost control and recruitment needs.-Duty manager shifts. -Reporting to hotel manager and Melia UK director.

Melia White House London

Responsible of the L'Albufera Restaurant and The Level Lounge. -Managing the restaurant shifts including all the private corporate events which take a place within the restaurant facilities. -Supervising breakfast, tea time, lunch and dinner at the Level Lounge .-Organizing all the events and corporate presentations which took a place at the Lounge.-Planning with the F&B director the opening of the new The Level Lounge, recruiting the new team and creating the new procedure operative standards (SOPs).

London, United Kingdom

L'Albufera Restaurant Manager-Responsible of the Fine dining Spanish gastronomic restaurant awarded with two Rosettes

London, United Kingdom

-Responsible of the hotel events, AV equipment and supplier relationship management.-Supporting to the restaurant manger by supervising other f&b outlets such the breakfast, dinner buffet and fine dining restaurant.-Head of 35-man team, including; supervisors, head waiters, waiters and banqueting banqueting.-Controlling resources, budgets and stocks.-Developing and motivating team members to ensure consistency in standards of service and product delivery, whilst helping to ensure financial targets are met-Working with the Head Executive Chef designing food menus, in order to satisfy guests’ expectations and controlling food cost. Also creating the wine list according to new a la carte dishes. -Collaborating to HR Department to recruit and train new staff members. -Working alongside the sales manager and reporting to the general manager.

Novotel Excel, London

Excel Exhibition Center, Victoria Docklands. London, UK-Supervising the hotel conference and banqueting operations, restaurant and room service.-Responsible of maintenance and the AV equipment set up.-Lead the F&B teams, rotas, incentives and event debriefs.

London, United Kingdom

-Daily organize events, working alongside the event producers, tickets o site, manage night shows, bookings allocation and follow up.-Prepare audits for client inspections site, attend all booking requirements and selling menus.-Produced financial reports to the Accountants and Manager Director. -Identified recruitment needs, advertise, marketing, interviews, recruit and induct new team members.

At the Canary Wharf, Bond Street and Liverpool Street Station branches in London, UK-Assisting the General Manager, controlling, developing and improving all aspects of the business including: P&L, staff members, standards, legal compliance, customer service and brand integrity.-Control of Restaurant Operations: restaurant, bars and kitchen.-Customer relationships, advertisement, promotions, bookings and events.-Carried out relief brand holding assignments in site or at other locations.-At Canary Wharf branch, high profile customers. Restaurant with 420 sits and £2 millions annual turnover.

London, United Kingdom

At Canary Wharf branch in London, UK-Assisting to the Deputy and General Manager in controlling, developing and improving all aspects of the restaurant and bars operations. Also including standards, customer service and staff training.

London, United Kingdom

At the Canary Wharf branch in London, UK-Assisting to the Assistant and Deputy Manager in controlling, developing and improving all aspects of the restaurant and bars operations. Also including standards, customer service and staff training

Segovia, Spain

At Parador Nacional de Segovia, Spain. -International Conference Centre Hotel. Worked as waiter and banqueting assistant for its very well known and prestigious restaurant, rated with 4 forks, equivalent to AA four – Rosettes in UK.

Master'S Degree, Events Management, Merit

Dissertation title: “An analysis on the events segmentation and the impact on the income in food and beverage department in a conference.

Award In Wines, Advance Level 3

Unit 1 – Wines of the World Production of Wine (location, viticulture, vinification, maturation and bottling, labelling regulations).

Award In Wines And Spirits, Intermediate Level 2

Ba Honours Media, Communication And Media Studies

Esol Level 1

Esol Level 2