Team Management and Project Support:Manage a team of 8 direct colleagues, providing guidance and support for project management and client portfolio oversight.Develop and implement solutions for HR and Payroll transformation projects within EMEA Region.Take responsibility for upskilling and developing team members through tailored training delivery and coaching, enabling them to excel in their roles.Cross-Functional Collaboration and Innovation:Collaborate with Operational Management, Transformation Team, and Products team to drive automation and innovation, resulting in continuous process improvement.Identify, manage, and highlight deviations from the standard scope of service.Middleware System Implementation and Data Integration:Lead the implementation of a proprietary middleware system, optimizing data review and exchange across HRIS and payroll systems.Analyze data integrations from various HRIS systems (Workday, Oracle, Saphir) using PECI, GPI, IDOC,XML integrations, and EDI technologies.System Support and Problem Solving:Provide assistance to Internal Teams and Clients with Alight Worklife exchange(ex: system navigation, walk-throughs, and error analysis).Troubleshooting and consulting on HRIS and Payroll engines configurations, such as SAP and Resource Link.Contribute to Root Cause Analysis ,recommending feasible preventive measures to limit re-occurrence.Provide support to Management in resolving client escalations and compile valuable lessons learned for service enhancement.Service Transition and Process Analysis:Ensure a smooth and well-informed Service Transition for clients and internal operations teams, from Project phase to go-live.Analyze and identify process gaps and deviations during implementationsLog and report system issues with clear and detailed evidence, facilitating timely resolutions.

Team and Operations Management:Successfully managed a team of 20 collaborators, overseeing scheduling, leaves, and operational logistics.Supervised production planning, optimizing resource allocation and enhancing overall efficiency.Financial and Logistics Oversight:Collaborated closely with a payroll provider, ensuring seamless management of payroll data and related processes.Managed social security payments, taxes, VAT, and oversaw complex international shipment challenges.

Client Relationship Management:Expertly managed a diverse portfolio of clients, consistently delivering exceptional service and cultivating lasting relationships.Sourcing and Compliance:Sourced specific leather materials, ensuring compliance with stringent European Union regulations for 2 years.Business Development and Financial Support:Proactively prospected new customers, contributing to business growth.Assisted the finance department with insurances and comprehensive financial history analysis of clients.