Manuel Solis Email & Phone Number

California, United States

Venice, Ca, Us

Led check-ins and strategic sessions using CRM tools like Salesforce and HubSpot to align customer goals with product features, boosting upsell opportunities by 42%. Implemented Tableau and Periscope to track growth metrics and inform decisions.Sustained a customer retention rate of over 95% for three consecutive years by analyzing data from platforms like Google Analytics and Power BI, then developing retention strategies. Customized engagement plans based on client insights to address specific needs.Collaborated with executives to align customer success strategies with business objectives, reducing churn by 20% in one year. Built dashboards to monitor progress and identify risks.Managed 100+ customer accounts, creating strategies to optimize account management with tools like Gainsight and Zendesk. Focused on account segmentation and risk assessment, which resulted in $3M+ in net dollar retention (NDR) over four years.Formulated customer success strategies with Salesforce and Gainsight, increasing product adoption by 15%. Optimized customer health scores and lifecycle stages through automation, enhancing value realization and boosting customer satisfaction.

Plano, Texas, Us

Onboarded and trained over 100 scaled and enterprise customers using a structured program, leveraging Salesforce, Gainsight, and customer journey mapping, resulting in enhanced product understanding that reduced time-to-value by an average of 3 weeks for all accounts.Designed and executed onboarding experiences and growth strategies for high-value clients, implement CRM tools, data-driven insights, and customer segmentation, driving a 25% increase in account expansion opportunities and notably improving customer satisfaction during the initial deployment phase.Designed and executed an SEO optimization strategy, incorporating keyword analysis, content optimization, A/B testing, and performance reporting using Google Analytics and SEMrush, resulting in a 30% growth in organic search visibility across Google and other search engines.

San Francisco, Ca, Us

Promoted brand awareness and designed an inclusive environment for multiple departments, leveraging tools like Google Analytics, HubSpot, and MailChimp, which led to a 9% increase in online engagement.Optimized Facebook and Instagram ad campaigns, conducted A/B testing, and used Google Ads and Facebook Ads Manager to increase lead generation and customer acquisition.Designed graphics using Adobe Photoshop and Adobe Premiere, while composing copy for ads, newsletters, and promotions in Canva, and executing SEO and SEM strategies for better search visibility.

Arlington, Virginia, Us

Spearheaded cross-departmental collaboration initiatives that engaged senior leadership and diverse teams, utilizing project management tools such as Asana and Jira to achieve a 20% enhancement in customer-facing processes and expedite decision-making during critical operational scenarios.Led a team of 15 communications specialists, providing training on CRM platforms and communication technologies, and overseeing the deployment, maintenance, and troubleshooting of secure systems, resulting in a 30% improvement in response time and mission readiness.Managed secure communication systems for over 1,000 personnel, applying network administration skills and utilizing encryption technologies to ensure uptime for encrypted transmissions of critical information, improving operational effectiveness during high-pressure missions.Developed and implemented new communication protocols, incorporating risk management strategies and regulatory compliance standards, increasing overall operational readiness and security by 15%.

Master Of Science - Ms, Digital Marketing

Bachelor Of Arts - Ba, Communication And Media Technologies