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Manuel Solis Email & Phone Number
Customer Success Manager | Military Veteran | Retention and Product Adoption Focused
at
Ylopo
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager | Military Veteran | Retention and Product Adoption Focused
Location
San Francisco Bay Area, United States, United States
Company size
Who is Manuel Solis? Overview
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Quick answer
Manuel Solis is listed as Customer Success Manager | Military Veteran | Retention and Product Adoption Focused at Ylopo, a company with 224 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Manuel Solis.
Manuel Solis previously worked as Customer Success Manager at Ylopo and Senior Customer Success Manager at Side. Manuel Solis holds Master Of Science - Ms, Digital Marketing from Golden Gate University.
Company email context
Email format at Ylopo
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Ylopo
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Profile bio
About Manuel Solis
With 16 years of experience in Customer Success across SaaS, PropTech, and the military, I specialize in helping businesses grow and retain happy customers. Using tools like Salesforce and Gainsight, I assess customer needs and create plans that drive product adoption and improve their overall experience. My efforts have contributed to a 95%+ customer retention rate by building trust and providing tailored solutions. I've also led initiatives that resulted in a 42% increase in upsell opportunities and a $3M improvement in net dollar retention (NDR) by optimizing account management for 100+ clients. Additionally, my direct work with senior leaders helped reduce churn by 20% through strategic alignment.Outside of customer success, I bring strong marketing, content strategy, and social media experience. These skills help me support clients in building their brands and boosting engagement. I also have a solid track record in project management and collaborating across teams to ensure smooth execution and alignment with both customer and business goals.Skills: Customer Success Management, Account Retention, Net Dollar Retention, Salesforce & Gainsight, Product Adoption, Client Engagement, Cross-Department Collaboration, Upselling, Churn Reduction, Project Management, Client Communication, SaaS Support, CRM Management, Strategic Planning, Team Leadership.Feel free to connect with me or reach out via email at Manuel.e.solis1@gmail.com.
Listed skills include Leadership, Team Building, Social Media, Public Speaking, and 45 others.
Current workplace
Manuel Solis's current company
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Ylopo
6 roles
Manuel Solis work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Current
Dec 2024 - Present
Senior Customer Success Manager
Led check-ins and strategic sessions using CRM tools like Salesforce and HubSpot to align customer goals with product features, boosting upsell opportunities by 42%. Implemented Tableau and Periscope to track growth metrics and inform decisions.Sustained a customer retention rate of over 95% for three consecutive years by analyzing data from platforms like.
Jul 2020 - Oct 2024
Associate Customer Success Manager
Onboarded and trained over 100 scaled and enterprise customers using a structured program, leveraging Salesforce, Gainsight, and customer journey mapping, resulting in enhanced product understanding that reduced time-to-value by an average of 3 weeks for all accounts.Designed and executed onboarding experiences and growth strategies for high-value clients.
Jan 2018 - Jul 2020
Social Media Specialist
Promoted brand awareness and designed an inclusive environment for multiple departments, leveraging tools like Google Analytics, HubSpot, and MailChimp, which led to a 9% increase in online engagement.Optimized Facebook and Instagram ad campaigns, conducted A/B testing, and used Google Ads and Facebook Ads Manager to increase lead generation and customer.
Jan 2017 - Dec 2018
Communications Officer
Spearheaded cross-departmental collaboration initiatives that engaged senior leadership and diverse teams, utilizing project management tools such as Asana and Jira to achieve a 20% enhancement in customer-facing processes and expedite decision-making during critical operational scenarios.Led a team of 15 communications specialists, providing training on.
Oct 2008 - Nov 2017
2 education records
Manuel Solis education
Master Of Science - Ms, Digital Marketing
Golden Gate University
Bachelor Of Arts - Ba, Communication And Media Technologies
Academy Of Art University
FAQ
Frequently asked questions about Manuel Solis
Quick answers generated from the profile data available on this page.
What company does Manuel Solis work for?
Manuel Solis works for Ylopo.
What is Manuel Solis's role at Ylopo?
Manuel Solis is listed as Customer Success Manager | Military Veteran | Retention and Product Adoption Focused at Ylopo.
Where is Manuel Solis based?
Manuel Solis is based in San Francisco Bay Area, United States, United States while working with Ylopo.
What companies has Manuel Solis worked for?
Manuel Solis has worked for Ylopo, Side, Skylab, Academy Of Art University, and Us Army.
How can I contact Manuel Solis?
You can use AeroLeads to view verified contact signals for Manuel Solis at Ylopo, including work email, phone, and LinkedIn data when available.
What schools did Manuel Solis attend?
Manuel Solis holds Master Of Science - Ms, Digital Marketing from Golden Gate University.
What skills is Manuel Solis known for?
Manuel Solis is listed with skills including Leadership, Team Building, Social Media, Public Speaking, Online Marketing, Brand Development, Corporate Branding, and Microsoft Powerpoint.
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