Manuel Thomas Email & Phone Number

Washington Dc-Baltimore Area

Optimizing scheduling processes by supporting inbound and outbound calls for George Washington Medical Faculty Associates (MFA) patients, in line with core scheduling protocols for physicians. Resolving complex or critical scheduling issues and providing first-line support to other Contact Center Specialists. Assisting in staff development in collaboration with Contact Center management. Validating the efficiency of bump schedule management, conducting quality assurance checks of inbound and outbound calls, overseeing Follow My Health requests on a daily basis, and establishing effective partnerships with providers, department leaders, Master Schedulers, and the team

Track Client information, schedules, files and forms in a confidential manner. Maintain documentation of all client encounters and complete reporting requirements according to organization standards. Also conduct intake assessment, treatment planning and reassessment service.

Greater Chicago Area

• Delivers patient experience through effective interactions with caller and/or patient, and multiple RUMG and/or RUMC departments• Promptly, politely and professionally answers all telephone calls. Optimizes listening skills to assess the caller’s need and respond with good judgement and communication to ensure the most appropriate resolution.• Exhibits sensitivity to patient health information and protects confidentiality. Maintain privacy at all times for patient and employee information.• Promotes a positive and productive environment, supporting teamwork and communication • Ensures an exceptional patient provider and department experience by proactively monitoring, correcting and reporting issues and/or errors including, but not limited to: completing appointment activity and message routing to ensure access and avoid conflicts, addressing department and/or provider capacity issues, reporting workflow and/or epic tool issues and providing recommendation.

Houston, Texas, United States

Provide commercial real estate strategy, services and support to organizations around the globe.

Bachelor'S Degree, Public Relations/Image Management

Activities and Societies: Windows of Opportunity Scholarship: 2012-2015 Youth about Business Scholarship: 2012-2014 Home Depot School.

Education record