Studied for and completed Accident & Health, and Life Insurance agent exam. Licensed in 46 states as Accident and Health Agent.Completed AHIP certification to advise elderly in understanding and navigating the Medicare system.Concurrently started an audio and print book publishing business for personal interest.

After being laid off, invested in and renovated several properties for my real estate portfolio. Currently managing.

Liaison between customers, business, and warranty providers during a standard extended-hour work week while meeting the expectations of customers through iconic customer service and operating within established budgets. Schedule customers for appointments, manage the work load of retail technicians, and manage a customer case load. Utilize Salesforce to manage customer interactions and track customer sales cycles.

Handled previous responsibilities and more in this new role as previous role of Director of Facilities was consolidated within the organization. Supported the implementation of Salesforce 360 to unify the documentation of existing and prospective student information and interactions amongst multiple departments. Developed nationally adopted customer support tools and trainings. Managed teams of multiple levels of customer support who were nationally recognized for continually raising the bar and exceeding expectations. Laid off.

Promoted to Director of Facilities. Owned all previous responsibilities while taking on ownership of all aspects of facilities management for San Diego territory. Managed all aspects of customer service and customer service staff; national training of all levels of employees on various subject matter; led nationalprojects from process improvement to facility and technology upgrades; oversight of multimillion dollar construction projects; contract negotiations; SLA management; drive KPI’s towards established success pillars; develop and manage customer support tools and resources; B2B relationships and contracts;management of contract employees; oversight of facility repairs and maintenance; multi-site management; budgeting; emergency planning and training and disaster recovery

Promoted to Associate Director of Operations. Maintained all previous duties while taking on additional areas of responsibility and ownership of additional financial goals. Created, hired for, and led a management team responsible for all aspects of customer service and customer support tools. Conducted trainings for management teams in the areas of employee coaching and accountability for west coast territories.

Promoted to Operations Manager while maintaining ownership of previous responsibilities. Took ownership of a failing operations department and teams; was tasked with, and was successful in, bring department and teams up to standards and beyond. Managed front-line staff and all aspects of customer service. Conducted employee orientations and cultural and personality assessment trainings for west coast territories.

Promoted to Executive Admin Assistant role while simultaneously acting as Project Manager for San Diego Territory. Handled budgets, financial reporting and analysis, large and small projects, event planning, along with Office Management responsibilities and support of Directors leadership team.

Student financial representative handling the processing of student financial documents. Established financial plans and options with students.

Supervised showroom floor, warehouse operations and inventory, and jewelryrepair department. Worked with showroom floor attendants to provide exceptional customer service and increase sales. Developed warehouse inventory tracking procedures.

Initially hired as a barista and then promoted to Supervisor. Granted an increase in responsibilities including but not limited to: Performing daily book keeping and cash deposits; Responsible for inventory tracking and ordering; Staff scheduling; Training of new employees; Successfully increased store sales.