Manuel Vasquez Email & Phone Number

Chicago, Il, Us

San Francisco, Ca, Us

Chicago, Illinois, Us

• Provided Tech support for some of the biggest events in the city such as Bank Of America Shamrock Shuffle, Bank Of America Chicago Marathon, and The ITU World Triathlon.• Configured, deployed, & inventoried over 200 laptops, printers, Iphones/Ipads, tablets, and monitors.• Provided support for Head Office, trailers located within Grant Park, and surrounding areas.• Configured, transferred, and updated data from multiple IOS devices via cloud.• Conducted multiple speed test in various locations within the city to ensure efficient speed averages and reliability during race, verifying appropriate speed times and location tracking.

New York, Ny, Us

•Face of the DIAGEO brand, working for some of the biggest names in alcohol such as Ciroc, Don Julio, Smirnoff, and Captain Morgan to name a few.•Boost sales through knowledge, samples, and overall experience.•Maintain knowledge of all products and proper mixes within the DIAGEO brand.•Proper set up and break down of all on/off premise events.•Complete Event Reporting Form which includes information such as demographics, bottles purchased, and customer commentary.•Must provide samples within Diageo brand while providing a short history, ingredients, and/or fun facts.•Provide a fun and welcoming atmosphere so that consumer enjoys overall experience.

•Provide remote support to users in Click and Collect stores all over the Midwest and East Coast•Resolved tickets using Service now, Assist Me, and Jira Ticketing Systems•Responsible for resolution of technical issues involving production applications (e.g. network outages, failed applications, hardware failures)•Gather detailed information during triage and utilize logical problem-solving skills and techniques to troubleshoot and resolve complex issues•Manage and triage all calls opened by self or other team members while prioritizing business impacting issues over day to day end user issues•Escalate complex and/or high priority problems to the appropriate support groups or vendors for resolution•Collaborate with system administrators, network administrators, developers and other internal teams and vendors to maintain appropriate tools, monitoring, reporting and site metrics to track needs and trends for support, issues and capacity changes

San Francisco, Ca, Us

• Assisted 1000+ Local users• Managed all new hire classes and set up• All on-boarding via Gsuites and separating of employees• Managed large local IT hardware inventories with weekly/monthly cycle counts• Purchased IT equipment needs for local and remote users• Provisioned Mac Book Pro laptops, PC, and Chrome books (95% MacOS-Mojave)• Jira ticketing system• Used apps such as Okta, Slack, Oomnitza, Gizmo and Workday daily

Armonk, New York, Ny, Us

•Migrated 200+ users from Windows 7 to Windows 10•Reimage IBM Lenovo laptops with Windows 10 image from USB boot drive•Installed and configured laptops for remote access•Prepared IBM Lenovo laptops/desktops for pre-migration by backing up all data to network servers•Configured and installed Dell thin clients and provided support mapping various shared directories •Backed up pst archive files from Outlook

Chicago, Il, Us

•Installed, deployed, and managed Skype for Business on over 150 computers throughout multiple locations in the city.•Inventoried, moved, and set up over 300 computers.•Set up and prepped over 200 machines for patient rooms, work stations, and COWS (Computer On Wheels) in preparation of the grand opening of the 22nd floor at Lurie Children’s Hospital downtown.•Cable management of all electronics in facility.•Answered and assisted all of clients basic and troubleshooting questions.•Worked over 40hrs and weekends when needed.

Abbott Park, Illinois, Us

• Project Lead to boost Day 1 metrics.• Boosted Day 1 metrics from 40%-85% within two months of beginning project.• Emailed, called and texted clients worldwide to ensure proper deployment and delivery of equipment and software.• Created, routed, and resolved new hardware and software tickets for clients in over 50 countries.• Updated and maintained SWAT Excel File daily to track new hire metrics.• Processed multiple files daily ensuring new hires were populating ITSM.• Updated, verified, and corrected over 300 tickets daily to ensure credibility.

Boston, Massachusetts, Us

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internshipearning 18 college credits towards I.T in partnership with Harold Washington College.Relevant courses include: CIS 101, CIS 120, CIS 122, CIS 158, COOP EX101, INTDSY 101

Us

Initiated and opened over 30 new accounts monthly. Met monthly sales goal on new accounts and referrals. Maintained and balanced a cash drawer exceeding $10,000 daily. Provided appropriate information on regulations and policies.

Hoffman Estates, Il, Us

Met monthly sales goals exceeding $8,000. Promoted and sold Sears Credit Cards, warranties, and accessories. Maintain an awareness of all promotions and advertisements daily. Assisted in floor moves, merchandising, display maintenance, and housekeeping.