• Taking ownership of customer issues reported and seeing problems through to resolution. • Create or update documentation based on findings from request investigations.• Prepare and provide customer training, including developing training material if it does not already exist.• Create pull requests to the VGS product components to fix bugs, implement enhancements based on customer interactions• Engage with the development team to create new feature requests, escalate bugs, solve problems, or obtain missing information.• Meet or exceed SLA times consistently.• Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices.• Interface with our customer technical teams, serving as their primary technical point of contact during onboarding.• Partner with the Account Management team to understand customer requirements and communicate how VGS can address the requirements.• Help VGS customers to integrate with our platform and drive translation of requirements to code implementation.Reliably respond to on-call emergencies and participate in on-call support rotation as needed.

Expert in frontend, backend, or (preferably) full-stack development to support next-generationsystems that showcase our digital transformation suite for retail and e-commerce businesses.• Assist customers with product related enquiries, troubleshoot customer concerns andapply resolutions• Contribute ideas to resolve problems to better serve the customer and/or improveproductivity• Offer solutions to issues that are often non-standard/non-routine and require someclarification• Solve problems that may be unstructured and that may require reliance on conceptualthinking• Document key scenarios for future usage• Determine priorities and ensure proper escalation when necessary• Maintain accurate information flow between internal teams and customers

First level support, ticket management and functional requirements gather to support Clients.• Direct client interaction through in-person and virtual meetings• Translation of client requirements into user stories and tasks• Work closely with Engineering and Infrastructure Leads to ensure priorities are known,understood, and followed• Growing our core product, based on feedback from your direct client stakeholders• Interacting with developers directly to provide support and coaching• Portfolio planning, resource, financial and risk management• Quoting and client negotiation• New feature testing, to ensure it meets client requirements• Documentation writing

Building creative designs for websites from concept all the way to completion for our growing list of clients.• Look over a design brief that includes a few benchmark designs, a list of pages and content, images, a color palette and basic design preferences from our client then create a unique design Using the Divi theme.• Website and software application building and maintenance.• Develop and validate test routines to ensure external interfaces to all browsers, mobile devices, and operating systems.• Expert in Website Design and Developing via WordPress, WIX, Squarespace, and etc.• Experience in doing Illustration and Graphic Design via Photoshop (logo, business cards designs, social media content, infographics, etc.)• SEO Expert• Write well-designed, testable, efficient code by using best software development practices: • Create website layout/user interface by using standard HTML/CSS practices• Integrate data from various back-end services and databases• Gather and refine specifications and requirements based on technical needs• Create and maintain software documentation• Responsible for maintaining, expanding, and scaling our site• Stay plugged into emerging technologies/industry trends and apply them into operations and activities• Use JavaScript to make the website more interactive and attractive• Cooperate with web designers to match visual design intent• Stay up-to-date on technology.• Practice website standards on security.• Evaluate code to ensure it meets industry standards, if valid, and if properly structured.• Maintain and update websites.

• Assist in checking the settings affecting site behaviour.• Check performance issues that might affect the User Interface and the Website.• Responsible to interface with customers of NetSuite Inc. and its subsidiaries for high quality software support, business process questions and resolves technical support issues in a timely manner. • Leverage by working closely with customers to find solutions via inbound email cases or telephone calls. This role interfaces frequently with C-level executives, business owners, and/or end-users of the Company’s product and services• Troubleshoot website customization problems to check if the issue is regarding core platform or the functionality.• Performs highly complex troubleshooting and analysis.• Help customers in setting-up their Web Site using NetSuite Web Site• Setting-up Google Checkout, Google Analytics, Google AdWords, eBay & Other Credit Card Payment Processing (CyberSource, Merchant e-Solutions & WorldPay).• Customizing (Web Site Themes, Color, Layouts & Item/Category Templates).• Performs highly complex troubleshooting and analysis on performance issues. This includes Server, Network & Client side.

• Generating custom-tailored Shopify themes and altering pre-existing templates.• Acting as the Shopify & WordPress expert, specializing in all things eCommerce.• Installing & customizing new Shopify themes.• Adding new features & apps to the existing themes.• Editing & creating custom sections & snippets.• Coordinating & collaborating with an international, high-performing team.• Developing optimization strategies that increase the company's search engine results rankings• Researching SEO keywords to use throughout the company's website and marketing materials• Updating content and website links for maximum optimization and search engine rankings Writing• well-designed, testable, efficient code by using best software development practices• Responsible for maintaining, expanding and improving our website.• Stay updated on emerging technologies/industry trends and apply them to operations and activities• Test software to ensure responsiveness and efficiency• Troubleshoot, debug and maintain software• Deploy analytics and campaign tracking

• Our general objective to accomplish our internship is to help our Information Security Department to lessen the work of Help Desk Support Team by providing solutions to every affected user that sends us an email regarding their problems on password, network, phone, business application, messaging application, security application, and facilities. • We support them by submitting a ticket for every affected user who is encountering a problem whether is an application issue, printer issue, computer issue or phone issue. In order for us to track the status of tickets whether is assigned in progress, pending, and resolved. • We update the information in the ticket regularly so that the Resolver Team could identify the issue.• The requirement to accomplish our internship is to have an initiative on the tasks of Help Desk Support Team so that we can lessen their work. We do that by analyzing the different problems of every affected user and conduct a solution or a way on how the Resolver Team would make their problem solved. We apply our communication skills whenever we reply to the emails of the affected users, we also apply our troubleshooting skills by using the Service Recovery Document (SRD) of our company to obtain the process of solving their issue.