Manuel Ávila

Manuel Ávila Email and Phone Number

Senior Solution Consultant | Presales | Sales Engineering | SaaS | CX | Cloud Services @ Genesys
daly city, california, united states
Manuel Ávila's Location
Benito Juárez, Mexico City, Mexico, Mexico
About Manuel Ávila

Solution Consultant and Pre-sales profesional with vast experience in Cloud and ICT industries. I help companies achieving business transformation through the adoption of SaaS, CPaaS, AI and digital technologies with CX and business objectives at the center. Skilled in Solution Architecture, sales engineering, solution selling, digital integrations and heavily focused in team and relationship building. Proven success in Latam and Mexico, being a key part of digital transformation processes for top companies in the financial, retail and telco sectors. I am passionate  for technology with a well rounded approach for engineering and business. I pursue a well rounded profile through a blending of technical  knowledge, management and people oriented skills.

Manuel Ávila's Current Company Details
Genesys

Genesys

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Senior Solution Consultant | Presales | Sales Engineering | SaaS | CX | Cloud Services
daly city, california, united states
Website:
genesys.com
Employees:
6207
Manuel Ávila Work Experience Details
  • Genesys
    Senior Solution Consultant
    Genesys Oct 2023 - Present
    Mexico City, Mexico
  • Infobip
    Senior Solution Consultant - Team Lead
    Infobip May 2022 - Oct 2023
    Área Metropolitana De Ciudad De México
    Sales Engineering Team Coordinator for Mexico. -Team strategy definition and management. -KPI tracking, team communication and team mentorship.-Alignment and collaboration with stakeholders (Regional Sales Directors, Country Manager, Implementation Managers, etc). -Commercial and technological point of contact for Infobip with key partners such as Google, Meta and Network Operators.-Public speaker for Infobip in Mexico.-Heavy day to day involvement in all key customers and projects in the region.
  • Infobip
    Senior Presales Engineer
    Infobip May 2019 - Oct 2023
    Mexico City, Mexico
    Solution Consultancy for new and existing clients. • Responsible for e2e technical sales processes.• Identifies needs through a detailed understanding of costumer's operations, processes and resources. • Designs techinal solutions and integrations.• Presents Solutions to costumer's stakeholders.• Responsible for solutions implementations. • Customer relationship management. Solutions and services include:• SaaS solutions.• Costumer engament platform.• Omnichannel CPaaS platform.• CCaaS solution.• AI based solutions and chatbots. • Costum developments and integrations. • Profesional Services and consultancy.
  • Altán Redes
    Jefe De Proyectos
    Altán Redes Mar 2017 - Jul 2019
    Cdmx
    - Technical Project Management for network operations.-Collabotarion in diverse e2e and multidisciplinary projects-Transport, IP and fiber network operations for various technologies (TCP/IP, DWDM, satellite and microwave).-Multiple service provider & vendor management. -OLA/contract management and negotiation with multiple providers.-KPI management and executive reporting.-NOC definition, launch and management.-Network launch and operations activation.-Tx Network Rollout PM.
  • Dgb Unam
    Soporte Tic
    Dgb Unam May 2014 - Jun 2016
    Cdmx
    -LAN/WAN Configuration.-UNAM's libraries network deployment and configuration.-R&S configuration and support.-General IT Support & Maintenance.

Manuel Ávila Skills

Telecommunications Lte Ip Networking Engineering Project Management Fiber Optics Wireless Networking Microsoft Office Networking Ccna Wireless Communications Systems Leadership Wireless Technologies

Manuel Ávila Education Details

Frequently Asked Questions about Manuel Ávila

What company does Manuel Ávila work for?

Manuel Ávila works for Genesys

What is Manuel Ávila's role at the current company?

Manuel Ávila's current role is Senior Solution Consultant | Presales | Sales Engineering | SaaS | CX | Cloud Services.

What schools did Manuel Ávila attend?

Manuel Ávila attended Facultad De Ingeniería De La Unam.

What skills is Manuel Ávila known for?

Manuel Ávila has skills like Telecommunications, Lte, Ip Networking, Engineering, Project Management, Fiber Optics, Wireless Networking, Microsoft Office, Networking, Ccna, Wireless Communications Systems, Leadership.

Who are Manuel Ávila's colleagues?

Manuel Ávila's colleagues are Tibor Győri, Thiago Ferrador, Cynthia C., Jaeross Buere, Luke Zimmermann, Liam Mcdwyer, Darius Latham.

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