Manuel Sanchez Email & Phone Number

Chicago, Il, Us

Cambridge, Ma, Us

San Francisco, California, Co

Simetrik empowers FinOps and accounting teams with Big Data-driven, no-code technology software that simplifies operational and financial reconciliations and provides a single source of truth for key financial and operational data.As Simetrik's Head of Revenue Operations, I am focused on building revenue infrastructure and a revenue operations team that will support Simetrik's hyper-growth in markets across the world.

San Francisco/Dc

Over the past 15 years, government officials have seen an explosion in incoming requests. New digital channels make it hard to keep pace, and constituents expect an increasing level of engagement. Indigov was built to solve this problem and help our democracy scale better.I was Indigov's first Revenue Operations hire and I also built out and managed the following functions: Sales Engineering, Sales Enablement, and Sales/Business Development.

The Kazoo Employee Experience Platform brings together everything you need to create a high-performing, connected culture regardless of where your employees work or what device they use. By combining Goals & OKRs, Recognition, Feedback, Conversations, and Incentives within a single, easy-to-use platform, your employees become more engaged, your managers become better leaders, and your productivity and business performance soars.At Kazoo I ran their Business Operations function with responsibilities spanning the entire GTM organization including:- Marketing- Sales- Implementation- Customer Success- Support- Finance- Product Development

Chicago, Illinois, Us

CityBase is a leading gov-tech and fin-tech company that builds technology that unifies the way people find, apply for, and pay for public services. At CityBase I was their first Revenue Operations hire and my responsibilities span the following areas:- Lead Generation (HubSpot, Salesforce)- Sales Forecasting (HubSpot, Salesforce)- Sales Enablement- Deal Desk- Customer Health Scoring- Project Backlog Forecasting- Revenue and Sales Quota Modeling- CRM Design and Implementation (HubSpot, Salesforce)- Sales Incentive Compensation Design and Implementation- Marketing Operations- Customer Success Operations- Professional Services Operations- Support for Board Meetings and Exec updates- Anything else related to revenue generation

Ghent, Be

Showpad is a sales enablement platform that integrates industry-leading training and coaching software with innovative content solutions to empower sales and marketing to engage the modern buyer.At Showpad I built their Customer Success operations to support a global high-growth SaaS team managing $60M+ in ARR with 130%+ net retention goals, and I built their Professional Services operations as the team pivoted towards departmental profitability. Both of these experiences placed me in a key role to help design Showpad's Customer Experience strategy. For Customer Success I implemented Gainisght, customer health scoring, and a Salesforce-based weekly forecasting process that enabled a data-driven and predictive approach for the global Customer Success team. I also designed and ran the Customer Success team's first incentive-based compensation plan at the individual level from what was originally a regional plan. For Professional Services I implemented FinancialForce and gave Showpad its first view into utilization rates and project backlog. I also worked closely with Finance and Professional Services leadership to forecast Professional Services revenue given forecasted bookings and backlog.TOOLS USED: Google Sheets, Excel, Google Query, Salesforce, Gainsight, Financial Force, Zendesk, Jira

New York, Ny, Us

4C builds the leading self-service intelligence platform for marketers to drive business outcomes across closed ecosystems.At 4C I launched the FP&A and Revenue Ops teams and created innovative operational levers that enable visibility, efficiency, control costs, increase customer value, and scale revenue. During my tenure I helped the org:- Implement product usage analytics for customer retention and product development- Close the acquisition of Teletrax in 2015- Scale operations to EMEA- Close $26M of Series C funding in 2016- Segment its customers to maximize productivity and growth- Define and implement customer health scoring- Enable 500%+ headcount growth- Enable 600%+ revenue growthMy work reshaped the following areas at 4C:- Agile Development- Customer Success- Operations- Marketing- Finance- Product- SalesTOOLS USED: MS Office, PowerBI, Excel VBA, Intacct, Salesforce, Zendesk, GitHub, Google Analytics, Kibana, Talend, Eclipse BIRT, Python, Mixpanel, Keynote, Pages, Google Docs, Google Sheets, Facebook Business Manager, Facebook Power Editor, Twitter Ads, LinkedIn Ads, Chrome DevTools, 4C Platform (Facebook, Instagram, Twitter, LinkedIn, Pinterest, Snapchat, Amazon, etc.)

At Networked Insights (one of Fast Company's Most Innovative Companies in 2012) I broadened my approach to data collection and analysis beyond survey research's quantitative and qualitative modalities.Networked Insights's innovative technology included a real-time feed of conversation on blogs, news sites, forums, and Twitter. As part of the team supporting Samsung Mobile and Samsung Electronic's marketing strategy, I would analyze real-time, unstructured Social conversation and produce the following analyses:- Audience Segmentation - Brand Health Analysis - Competitive Analysis - Purchase Funnel Analysis - Content Sharing Analysis - Influencer Identification - Audience Affinity Targeting This was cutting-edge, big data analytics calibrating Samsung Mobile and Electronic's marketing strategy; the future installed in the present.Beyond analytics, I also worked with the UX team as they designed the client-facing analytics dashboard via the development of wireframes, programming user navigation, and user research.TOOLS USED: MS Office, Excel, Access, Networked Insights's proprietary analytics software suite, Boolean Querying, ComScore, Facebook Insights, Facebook Ads Manager, Twitter Ads, Pentaho, R, Photoshop, Axure, US Census Data, GSS Data

Chicago, Il, Us

My first two weeks at SmithBucklin were the last two weeks of the Market Research Department's lead who had been with SmithBucklin for over 10 years. An opportunity to lead SmithBucklin's Market Research Department was available and I took it. At SmithBucklin I planned, led and managed all operations of the Market Research Department during its busiest quarter. Also, I was responsible for an entire sector (quantitative research) of the department’s work since my first day. I worked with a broad spectrum of clients across several verticals including Tech, Healthcare, Banking/Financial Services, Consumer Products, Manufacturing, Construction, Beauty and Cosmetics, etc. The advantage of working with such a diverse client set is the myriad research I performed:- quantitative data collection via paper and web-based surveys- qualitative data collection via focus groups and in-person surveys- social media analytics - event evaluations - customer needs assessments - customer satisfaction research - new market assessments - value propositions - support of strategic plans - concept testing - product development - industry benchmarking reports, etc. Most importantly, I helped guide my clients through the uncertain business landscape of The Great Recession through the use of data.TOOLS USED: MS Office, Excel, Access, SPSS, Inquisite, Qualtrics, Survey Monkey, Focus Groups, Facebook Insights, Google Analytics, Sprout Social, HootSuite, Scantron, PAPI Surveys