I am an experienced Executive Manager, Customer Relationship Manager, and Business Analyst with operations experience in large assets. I have the ability to increase revenue through understanding customer and the business needs as well as internal and external organizational service delivery requirements.Throughout my career, I have accepted the challenges of life and work in a head-on manner. I achieve and I never give up.I am analytical and practical. I have a master’s degree in Administration and Management of Quality system and a Bachelor's degree in Business Administration. I have extensive experience in implementation and managing the customer services and operations across premium portfolios including government. I am passionate about solving complex business problems, building, and sustaining optimum relationships with new and existing customers. I have also mentoring and training my staff facilitating the success of a very strong management team.I have extensive experience understanding of the procedural aspects of commercial contracts and customer service, complemented by a well-established capacity for set up projects.