Manuela Cerulo Email & Phone Number

Munich, Bavaria, Germany

Munich Area, Germany

• Planning and allocation of inventory & packaging, acting as a bridge between sales and production.• Controlling manufacturing and delivery processes.• Planning and implementing logistical strategy, ensuring targets are met.• Overseeing product storage, handling and distribution.• Working on forecasts and inventories, keeping an accurate record of the process and analyzing performance.• Preparing and analyzing reports for internal stakeholders.• Contributing to the improvement of the overall supply chain performance and analyzing new innovative solutions to the process.• Project Management, responsible for the integration of Salesforce for Product and Solutions BU’s.

Munich Area, Germany

• Defining and implementation of internal and external processes attached to order management across an extensive product range.• Managing external B2B relationships on a global scale.• Managing production in line with sales forecast, leading production cycle and communicating to internal and external partners.• Creation and delivery of invoices, Credit Notes, Purchase Orders and Sales orders across SAP business one.• Train and mentor international SCM employees.• Point of contact for Finance for all Business Operations topics.• Redesigning and supporting the strategical move of the European warehouse, resulting in considerable cost savings and improved process.

Munich Area, Germany

• Department lead for: Payments and Anti-Fraud management, Fraud analysis, handling of Chargebacks for credit cards and PayPal payments, account management payment service providers.• Identifying & taking ownership of critical issues in order to find mutual resolutions to improve customer satisfaction.• Online-shop stock monitoring and management Aftersales inquiries for International Customers.• Point of contact for internal escalations and our Logistic Partner (UPS).

Munich Area, Germany

• Carrying out SEO analyses using Google Analytics, Searchmetrics and Google AdWords• Monitoring and constantly evaluating search results and performance• Writing engaging SEO content for the Italian market• Setting up, proofreading and optimizing videos for the company's Youtube channel

Lyon Area, France

• Supporting local team to develop and improve existing offer, acquiring new clients and • Evaluating KPIs target • Communication actions: brand promotion and emailing• Social network management: planning, publishing and control

Master'S Degree, Business Administration, Management And Operations, 110/110 With Honors

Erasmus Programme

Bachelor'S Degree, Business/Managerial Economics, 110/110 With Honors