Manuela Costa Email & Phone Number

Porto, Pt

Portugal/Bélgica

As an experienced Executive Assistant, I excel in managing a diverse range of tasks that keep operations running smoothly. My role involves:- Administrative Management: Executive support, email management, Staff management, HR process, preparing contracts in different languages…- Runing payroll for 2 countries (Portugal and Belgium)- Travel and expense management: Flights, accommodation;- Relocation support: securing a home rental, travel, visa administration, phone sim card, health insurance, professional insurance;- Cross-Departmental Support: Collaborating with various departments in Portugal and Belgium;- Prepare expense reports, manage executive budgets, and reconcile corporate credit card statement;- Generate invoices on a monthly basis for various clients in Belgium;-Team building planning(...)

Chennai, Tâmil Nadu, Índia

- Cultural experience development;- Parent classroom coordinator at an International school;- Benevolent in several projects at the French association, Chennai accueil;- Learn to flourish outside my comfort zone during covid 19;- Meet people from different cultures and backgrounds and improved my networking skills;- Improved problem-solving skills.|My time here has allowed me to deepen my understanding of cross-cultural communication, adaptability, and resilience. This experience has been invaluable in expanding my global perspective, enhancing my problem-solving skills, and fostering a deeper appreciation for diversity.

Stafford - United Kingdom

Obsolete Spares Specialist- Responsible for the management of existing and the development of new accounts in the Benelux Region; - Identify opportunities for growth across the Benelux Area;- Prospect new clients through cold-calling (French/English) and convert prospects into sales;- Develop and maintain a strong relationship with new and existing clients;- Manage order processing activities;- Deal with customer enquiries;- Input all data and maintain accurate records in accordance with the company CRM system;‘’We don’t sell parts, we solve problems’’http://www.euautomation.com/

Lyon - France

- Phone/email customer support regarding air, train, car and hotel booking according to applicable company policy (tool: CRS Amadeus);- Processed airline and train ticket exchanges;- Assisted with international travel issues, including passports and visas;- Selected to organize international travel for groups with provision of full support during travel;- Selected to be in charge of business travel arrangements for important customers such as French Government Officials;- Delivered outstanding customer service while actively supporting and training co-workers.

Lyon - France

- Logistics manager: travel groups, seminars, national/international congress events;- Phone/email customer support regarding air, train booking as well as ticket exchanges according to applicable company policy (tool: CRS Amadeus).

Lyon - France

- Phone/email customer support regarding air, train, car and hotel booking according to applicable company policy (tool: CRS Amadeus);- Preparation and supply of travel ticket invoices for customers according to applicable company policy (tool: IGANET G2);- Processed airline and train ticket exchanges.

Sophia Antipolis - Nice Area - France

- Phone/email customer support in ENGLISH (working for UK, IE and NL customers);- Air, train, car and hotel optimized booking according to applicable company policy (tool: CRS Galileo);- Delivered outstanding customer service while actively supporting and training co-workers;- Appointed co-leader of team quality control;- Team audit leader (Topaz - February 2009).

Nice - France

- Bridging customers and airline/airport personnel by providing timely and accurate information concerning flights schedules, close-outs and connections;- Performance of bookings, tickets exchanges and refunds (CRS Amadeus)

Sophia Antipolis - Nice Area - France

- Access control and reception of customers onsite;- Handle incoming and outgoing correspondence, including post, email, and faxes;- Switchboard operator.

Porto - Portugal

- Meeting and greeting guests;- Booking meetings;- Hotel room bookings and sales;- Preparing bills and taking payments;- Dealing with complaints;

Porto - Portugal

- Visitors reception;- Services promotion and sales;- Boats and yachts promotion and sales.

4 Year Degree, Tourism

Toeic, English Language And Literature, General

Listening and reading diploma with a total score of 825.

Accounting For Non-Accountants

The Bases Of Payroll - Level 1

Assistant, Master Your Time And Your Activity

Assistant, Improve Your Efficiency And Your Interpersonal Qualities

Regain Confidence On Your Orthography

Write Easily In Professional Writing

Take Notes And Prepare A Report

Italian Studies, General And Professional Italian

Ticketing And Sales For Travel Agency

Tourism And Travel Services Management

Advanced Stage, English Language And Literature, General