Gestione agenda e supporto tecnico per le squadre operative in campo su attivazione di linee in fibra ottica. Gestione pagamenti mensili delle ditte in subappalto, controllo consuntivi pagamenti ricevuti, gestione e verifica rapportini lavorativi giornalieri dei tecnici. Interfaccia con cliente Open Fiber.

Telephone and remote IT assistance on Windows 7 Pro and Windows 10 regarding:troubleshooting, hardware and software installation, Office365 assistance, VPN, company portal.BackOffice: Creation / Modification / Deletion of Windows accounts with platforms like: UserManagement, ADAM, Active Directory, Remedy, Safenet.Winner of the "Star of the month" corporate award in July and December 2019.

Management and leadership of Italian and Portuguese nightshift team. Scheduling, monitoring/quality analyst, team's holidays planning, trainer for new assumptions and partecipate on recruitment phase.

Italian customer support as Senior Plus agent: incoming calls, mails and letters management. Technical and administrative assistance (contracts, Billings, claims and order management, retention)

Responsible for the emergency line of Liguria region social houses managed by "A.R.T.E" company. Support of the building team workers (first aid support). Complaints and requests management, billings and delivering.

Front desk service. Archiving, emails and billings management.