Manuela Frey Email & Phone Number

Ballarat, Victoria, Australia

Morwell, Victoria, Australia

Murrumbeena, Victoria

Local family bakery in a tight-knit community comprising a small team of six people• Managed, trained, and supervised a team of six people, employing various delegation, motivation, and problem-solving skills to ensure smooth and effective daily operations• Provided consistent, high quality customer service to over 250 customers daily whilst simultaneously building and maintaining customer relations and professionally handling complaints• Implemented de-escalation strategies with customers and provided guidance and support to team in stressful situations

Doncaster, Victoria, Australia

Community-based support work to support client-led goals• Utilised one-on-one and group settings to maximise client goal attainment• Provided individualised support to clients to suit diverse needs, operationalising NDIS plans and working together with client to form goals• Delivered positive personal development and enhanced client’s confidence through strengths-based, independent living skill training

Doncaster, Victoria, Australia

15-week therapeutic horticulture placement empowering clients with physical and psycho-social disability in the community• Flexibly developed rapport with clients of varied ages and needs, and used these connections to enhance service provision• Applied a horticultural lens to promote physical and mental health and wellbeing of clients• Using NDIS plans to guide client goals, conducted one-on-one, non-directive counselling sessions, and facilitated group sessions targeting independent living skills• Worked in partnership with the University of Melbourne and others within the organisation to build relationships with key stakeholders and promote therapeutic horticultural programs• Participated in multidisciplinary care team meetings to collaborate, coordinate, and discuss methods of improving service provision to participants

Forest Hill, Victoria, Australia

10-week intensive, outreach program placement developing case management skills• Collaborated with young families of diverse cultural backgrounds, including Aboriginal families, to enhance self-reliance and promote children’s health, safety, and development • Conducted independent weekly home visits, documented observations, and kept detailed case notes in a timely and objective manner• Provided parental education, modelled appropriate social skills to young families, and independently transported infants between appointments• Demonstrated high level organisation skills to independently manage case load• Undertook Sanctuary Model training to implement trauma-informed and culturally safe service provision• Participated in professional development opportunities, such as Infant Mental Health with Professor Campbell Paul, Family Violence in Residential Care training provided by Eastern Domestic Violence Service, North Carolina Family Assessment Scale training• Partook in reflective practice and attended care team meetings for adolescents currently within residential care

Master Of Social Work - Msw, 80.4

Subjects included: • Counselling and Interviewing Skills • Lifespan Risk and Resilience • Legal and Ethical Contexts of Practice • Social.

Foreign Exchange, French Studies

Achievement of life-long goal to live and study in France • Navigated foreign administration systems and learned to integrate.

Bachelor Of Arts - Ba, Psychology / French, 74.6

Subjects included: • Creativity, Play and the Arts (EDUC10048) • Concepts of Childhood (EDUC20064) • Ethics, Gender and the Family.