Managing office operations, monitoring expenditures, developing and managing budgets, suppliers benchmarking, managing customers communication, reviewing and issuing invoices, maintaining brand loyalty, collaborating with agencies and other vendor partners for corporate social media pages and institutional websites

Business, personal and agricolture insurance, claims, underwriting

Trade exhibitions and events organization, marketing documents preparation, SEO, budget administration, communication activities, suppliers management, marketing material production, project management, travels organization, CMS, CRM

Receiving and dealing with customers' orders, responding to customer enquiries by telephone and emails, management of customer contact details, supervising preparation of deliveries, relations between headquarters and area agents, relations with suppliers, translations of booklets/brochures, participating in international trade fairs and events, booking hotels and arranging travel

Preparation and organization of international expeditions, customer care by phone and mail, invoice and delivery notes preparation, trace expeditions, problem solving

Coordinating the logistics and planning of training activities for technical assistance, coordinating publications translations and editing, organizing events and trainings, direct contact with customers, supplier relationship management (negotiations, on-time delivery, comparisons), participating Six Sigma Projects, creating merchandising, auditor for Sarbanes-Oxley compliance controls (SOX), creating a website and CD media for the distribution of manuals, layout and graphics of various publications, coordinating translations and printings, departmental relationship with suppliers, departmental budget management, responsable for ISO9001 department procedures. In 2006 realization of a new media project for the distribution of technical documentation working at a Caterpillar supplier (Seatech Pubs) in Seattle (USA)

Internship contract