• Responsible for overseeing and managing the direction of the café along with my husband• General Food and Beverage service and preparation including baking• Rostering• Menu planning and function menu planning • Developing and implementing Oh&Safety procedures for all staff• Highest standard of health and hygiene procedures• Ordering and stock control• Barista duties• Customer service• Logistics including Periodic maintenance of all cafe equipment to a safe work standard• Creating a great business relationship with existing clientele as well as promoting the venue to prospective clients and building great business relations• Co-ordinating Weddings and Functions• Managing and Directing my team to perform excellence in service and professionalism at all times• Full functions set up and table styling• Catering quoting and servicing• Taking enquiries and converting them into bookings• Public Relations with existing and prospective Clients for functions/events• Bookkeeping, payroll and account maintenance

Key Tasks:The main focus of the transactional banking specialist at Suncorp was to sell Eftpos solutions, new Term Deposits and new accounts to existing and new customers. Generating leads from our Branch network and customer service centre.• Grow Revenue and achieve target (5 new sales per week)• Cold call selected business’ within the area.• Sell Term Deposits and various new account and weekly transactional product specials to existing and new clients.• Attend all business centre weekly sales and debrief meetings• Complete and present product proposals and tender documents to customers.• Attend Branch meetings and present at customer information evenings organised by the Branch managers.• Provide various reports and sales tracking to Head Office in Townsville.• Input eftpos sales orders into our implementation software for our Brisbane team to action.

The Transactional Banking Specialist role strongly focused on new to bank opportunities and hunting and gathering. However due to the large business lending book NAB had by increasing the products our customers had with NAB meant an increase of revenue by approx $2Million per annum. • Grow Revenue and achieve target – 100% received on performance.• Increase deposit revenue by discussing various high credit interest and term deposit specials with existing clients and merchant only customers. • Attend all business centre weekly sales and debrief meetings• Complete and present product proposals and tender documents to customers.• Visit various NAB business centres and customers in Atherton, Innisfail and Port Douglas.• Engage in various sales campaigns to attract new to bank customers, as well as cross sell to lending only clients. • Product penetration, currently NAB clients have a maximum of 2 products per customer, we were running various campaigns to increase product penetration to 5 products per customer.• Input and implement various transactional products for customers.• 2 New to Bank clients to be visited/contacted every month.• Weekly Sales statistics to be provided to manager every Thursday. Client appointments to be advised for the week ahead in weekly transactional debrief.• Attend various transactional training workshops in Brisbane• Run various transactional training workshops to Business Centre staff monthly.• Attend Banking Industry breakfasts and functions for networking opportunities.• Ask clients for referrals

I created the role of Transactional Banking Specialist for the CBA Business Banking Team in Cairns as the area was managed by a TBS in Townsville. I pitched a Business Plan to the Head of the Business Banking Team and Brisbane Head Office approved the role. Key Tasks Develop new to bank relationships with prospect clients in conjunction with Banker calling programme and develop close working relationships with Key client executives, in order to optimise cross sell opportunities, client retention and profitability.• Develop close working relationships with key client executives and staff to gain a thorough understanding of the key business drivers and motivation of their organisation.• Develop the relationship with clients to gain an intimate understanding of their business, and particularly their working capital requirements.• Co-ordinate productive working relationships with the relevant institutional relationship executives and managers, and other product areas to optimise cross-sell opportunities and referral outcomes.• Participate in various campaigns to call on new to bank business in turn increasing business and revenue for the region• Cross Referral stratagies – obtain and provide client referrals to other parts of the business, including Recievables Finance, Financial Planning, Asset Finance and Bankers• Extract and report information relating to the transactional banking market in terms of competition and industry changes.

Manage a portfolio of Institutional accounts within a designated client segment and develop close working relationships with Key client executives, gaining an intimate understanding of the clients’ business in order to optimise cross sell opportunities, client retention and profitability.• Develop close working relationships with key client executives and staff to gain a thorough understanding of the key business drivers and motivation of their organisation.• Develop the relationship with clients to gain an intimate understanding of their business, and particularly their working capital requirements.• Implement strategies to maximise profitability of clients, enhance cross-sell ratios, and ensure client retention.• Co-ordinate productive working relationships with the relevant institutional relationship executives and managers, and other product areas to optimise cross-sell opportunities and referral outcomes.• Extract and report information relating to the transactional banking market in terms of competition and industry changes.• Extract and report data relating to their portfolio of accounts and provide this to their Business Banking Manager on key objectives relating to cross sell opportunities to existing clients, client retention and expenditure.

Supporting Transactional Client Managers & Business Development Managers with: customer & market research identification of sales opportunities analysis of transactional data customer reviews• preparation of proposals and call reports

Our suite of products includes: Merchant Acquiring standalone, internet and integrated solutions, Bpay, Pay by Phone, Locked Box, National Accounts Payable and National Online Banking software.• Develop and maintain payments relationships within current portfolio and cross sell our Payments products to all clients. • Assist Head of Corporate Payments with any deals or Tenders this includes collating statistical information and preparing proposals.• Run any small projects and analysis this includes ensure implementation process for any products sold is completed effectively. Ie: managed various IAG corporate actions.• Maintain relationships and liase with 3rd Party Suppliers includes, Quest Software, Ingenico, Broadsystems, Camtech, Dialect, Computershare