Manuela M.
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Manuela M. Email & Phone Number

Customer Service Manager / Senior Operational Consultant. Specialist in Customer Experience, Change management and communication plan in project management at Arelance
Location: Seville, Andalusia, Spain 6 work roles 7 schools
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Current company
Arelance
Role
Customer Service Manager / Senior Operational Consultant. Specialist in Customer Experience, Change management and communication plan in project management
Location
Seville, Andalusia, Spain
Company size
144 employees

Who is Manuela M.? Overview

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Quick answer

Manuela M. is listed as Customer Service Manager / Senior Operational Consultant. Specialist in Customer Experience, Change management and communication plan in project management at Arelance, a with 144 employees, based in Seville, Andalusia, Spain. AeroLeads shows a matched LinkedIn profile for Manuela M..

Manuela M. previously worked as PMO Gestión del cambio en Indra at Arelance and Senior Operational and Change Management Consultant at On Soluciones. Manuela M. holds Customer Experience Executive Programme, 9,8 from Escuela De Organización Industrial.

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Email format at Arelance

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Arelance

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Profile bio

About Manuela M.

Customer Service Manager / Senior Operational Consultant. Customer Experience and Change Management.Throughout my career, I have stood out for my unwavering dedication to excellence in customer service, both internal and external, exceeding expectations. My focus is on creating memorable experiences, continuous improvement, quality and consideration of the human factor in transformation projects. With experience in Design Thinking, Customer Experience (B2C and B2B), process auditing, Business Analytics and quality management, I have led teams and departments, integrating Customer Experience and Change Management in digital and organisational transformation projects. I am convinced that with attitude and effort you can achieve excellence and generate a positive impact in every collaboration.#changemanagement #customerexperience #digitaltransformation #quality

Current workplace

Manuela M.'s current company

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Arelance
Arelance
Customer Service Manager / Senior Operational Consultant. Specialist in Customer Experience, Change management and communication plan in project management
malaga, andalucia, spain
Website
grupo-arelance.com
Employees
144
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6 roles

Manuela M. work experience

A career timeline built from the work history available for this profile.

Pmo Gestión Del Cambio En Indra

Current
Arelance
Jun 2024 - Present

Senior Operational And Change Management Consultant

On Soluciones

Madrid, Comunidad De Madrid, España

Jan 2020 - Oct 2023

Customer Service Manager

Quironsalud

Córdoba, Spain

Jun 2018 - Jan 2019

Customer Service Manager

Grupo Insur

Sevilla Area, Spain

Mar 2014 - Mar 2018

Deputy Manager Assistant

Grupopinar

Sevilla

Jun 2008 - Mar 2009
Team & coworkers

Colleagues at Arelance

Other employees you can reach at grupo-arelance.com. View company contacts for 144 employees →

GA Guillermo Aledo Gámez Guillermo Aledo Gámez Colleague at ArelanceMijas, Andalusia, Spain View → CE Cristhian Elvis Sarmiento Romero Cristhian Elvis Sarmiento Romero Colleague at ArelanceAlzira, Valencian Community, Spain View → DS Diego Serrano Jaime Diego Serrano Jaime Colleague at ArelanceFuengirola, Andalusia, Spain View → MT María Turpín Nevado María Turpín Nevado Colleague at ArelanceGreater Sevilla Metropolitan Area, Spain View → DB Dylan Barrero Averland Dylan Barrero Averland Colleague at ArelanceSeville, Andalusia, Spain View → AM Almudena Maldonado Almudena Maldonado Colleague at ArelanceGreater Málaga Metropolitan Area, Spain View → KQ Kevelt Quintairos Kevelt Quintairos Colleague at ArelanceOurense, Galicia, Spain View → FC Fabiola Corrêa Fabiola Corrêa Colleague at ArelanceMérida, Extremadura, Spain View → DC David Campos Magro David Campos Magro Colleague at ArelanceVillaverde Del Río, Andalusia, Spain View → MR María Rodríguez María Rodríguez Colleague at ArelanceGreater Málaga Metropolitan Area, Spain View →
7 education records

Manuela M. education

Customer Experience Executive Programme, 9,8

Escuela De Organización Industrial

- CE as a company strategy - Customer experience design - Voice of the Customer analysis and measurement - Processes - Life cycle.

Advanced Program In Management Of Customer Service, 8

Esic Business & Marketing School

- Customer service. Industry Realities and Trends - Customer Experience, Customer Journey and the Contact Center - Organization.

Scrum Methodology For Management And Development Of Software Projects

Adams Training School

Execute software development projects using the SCRUM model. Characterize the applicability environments of the agile SCRUM methodology..

Advanced Program In Agile Project Management, 9,6

Adams Formación

Lead a project in its planning, costs, risk management, quality and resources, using the agile project development methodology Scrum.

Integrated Project Management, 9,75

Adams Formación

Acquiring knowledge of the aspects necessary to manage, plan and develop a project and successfully implement it in the company, taking.

FAQ

Frequently asked questions about Manuela M.

Quick answers generated from the profile data available on this page.

What company does Manuela M. work for?

Manuela M. works for Arelance.

What is Manuela M.'s role at Arelance?

Manuela M. is listed as Customer Service Manager / Senior Operational Consultant. Specialist in Customer Experience, Change management and communication plan in project management at Arelance.

Where is Manuela M. based?

Manuela M. is based in Seville, Andalusia, Spain while working with Arelance.

What companies has Manuela M. worked for?

Manuela M. has worked for Arelance, On Soluciones, Quironsalud, Grupo Insur, and General Dynamics European Land Systems.

Who are Manuela M.'s colleagues at Arelance?

Manuela M.'s colleagues at Arelance include Guillermo Aledo Gámez, Cristhian Elvis Sarmiento Romero, Diego Serrano Jaime, María Turpín Nevado, and Dylan Barrero Averland.

How can I contact Manuela M.?

You can use AeroLeads to view verified contact signals for Manuela M. at Arelance, including work email, phone, and LinkedIn data when available.

What schools did Manuela M. attend?

Manuela M. holds Customer Experience Executive Programme, 9,8 from Escuela De Organización Industrial.

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