Responsible for supporting clients and team members with confirmed or suspected fraud. We use exemplary customer services skills to prevent client fraud losses, support clients victimized of fraud, and provide exceptional client experiences during stressful conditions. Ensuring Management documentation, internal processes, and procedures are compliant with regulatory guidelines. Responsible for scheduling, workload distribution, task management, and employee development. ESSENTIAL FUNCTIONSSupervise daily production of staff including coaching, professional skills development, policy and procedure adherence, and department metrics measurements.Work independently to ensure tasks are complete and on schedule.Manage and assist staff as it relates to procedures, corresponding changes within the department.Assists with escalated client fraud issues which may include emails, phone calls , meeting, case study.Partner with other business unit to analyze and investigate account transactions to identify undetected fraud and/or correlated activities such as a series of highly suspicious activity leads to ultimate fraud.Research, manage, and close fraud cases and escalate to Senior Management when necessary.Reviews, identifies, and deters fraudulent activity to reduce fraud losses while focusing on the client experience.Ability to build relationships within the Team , the Senior Leadership, and with external vendors to maintain a high level of collaboration.Acknowledge areas that need improvement, determine the goal and build the steps required to attain it.Conduct timely performance evaluations.COMPETENCIES· Excellent communication skills· Commitment to provide excellent customer service· Fraud knowledge· People Management · Able to prepare documents and implement policy and expertise, ability to read, write, speak and understandExcellent written/oral communications skills.English spoken and written

Responsible for identifying and preventing fraudulent activities within Card account and Merchant. Specialized in assessing patterns, transactions, and behaviors to detect suspicious activities that could indicate fraud, such as unauthorized access, credit card fraud, identity theft, scam phishing, smishing, vishing.Using tools and techniques, scrutinize data to recognize anomalies and irregularities in financial transactions or customer behavior. Collaborating with internal security teams to prevent fraud.

· Handle incoming Authorizations Requests from customers · Verify customer identity of the card members for merchants· Liaise with partner banks to confirm card member's details and spend request approval· Verify account status and investigate for Fraud, Credit review.