* Organisation and running of day-to-day business operations* Scheduling, organisation & preparation of appointments, meetings and conferences* Processing of requests for clinical reports & imaging (internal and external)* Coordination and processing of clinical studies in cooperation with other involved clinics* Preparation of billing for private and workplace accident insurance patients in accordance with legal requirements* Administration of various other data, as well as clerk tasks

* Implementation & Realization of Tours, Workshops and Programs for educational purposes* Providing independent & responsible care and support for customers* Conveying of information and knowledge about the exhibitions (standard & speciality exhibitions)* Liaison with other required internal sources to ensure highest quality and customer satisfaction* Primary Focus on English speaking clients

* E2E / B2C Sales: Ticketing, Merchandise, specialised Literature * Providing service & support to customers on B2C basis in German and English* Providing customer guidance throughout the exhibition in German and English* Ensuring functionality of exhibits and providing technical feedback and support* Ensuring safety of exhibits and customers throughout the exhibition* Providing administrational support and documentation of internal procedures* Liaison with other required internal sources to ensure highest quality and customer satisfaction* Providing direct line management- and peer support

• Administration of assignments and orders from the Deutsche Post AG in regards to cash deliveries to and collections from Postbank offices within the region south east and Bavaria• Execution of accountancy tasks in regards to the deliveries and collections of cash• Streamlining and simplification of various computer related processes (Excel)• Creation and distribution of a variety of reports and statistics for internal use and for the Deutsche Post AG• Ordering and book keeping of cash delivieries from the Bundesbank in Chemnitz• Preparation, packing and provision of ATM deliveries to Postbank offices• Counting and book keeping of cash collections and preparation of shipment to the Bundesbank• Liaison with colleagues/staff from the Deutsche Post AG in Essen• Liaison with colleagues/staff from the Bundesbank in Chemnitz• Liaison with other required internal sources to ensure highest quality of service

* Deputy Site Manager for Castles Augustusburg, Lichtenwalde & Scharfenstein* Administrative main contact for Castle Lichtenwalde* Providing security services and being key holder in Lichtenwalde Castle and Augustusburg Castle* Ticketing and Sales of Merchandise* Customer service and support in English and German* Processing of daily and monthly cash statements* Preparation of paperwork for money transports* Order management for information material and office supplies* Carryout of security rounds and CCTV surveillance* Ensuring functionality of exhibits and technical equipment* Providing direct line management- and peer support

Business Analyst for Dublin Inside Sales & Europe IOT Telephony Reporting* Design & creation of a variety of reports & charts on European and Worldwide level* Subsequent analyses of results and comparison to set KPIs for all European locations* Presentation of these reports & measurements to management teams* Hosting of workshops & giving guidance for improvements to staff and up-line management* Creation of process documents, work instructions and workflows* Providing New Hire training on correct usage of the systems, hereby ensuring accurate measurements* Creation of training material for new hires & existing staff and for specific events* Administration & management of VCLI internal phone extensions for localised mapping* Execution & documentation of system tests and solution finding in close collaboration with technical personnel & systems administrators* Participation, involvement & contribution to large projects, such as company relocation and 3D-Center-Analytics & Visualisation-Project (currently running)* Design und Erstellung von diversen Reports und Charts für Europa und Weltweit* Analyse von Ergebnissen und Vergleich von KPIs für europaweite Verkaufslokationen* Präsentation von Reports zu den Management Teams und General Managers* Personalberatung hinsichtlich von Arbeitsergebnissen zur Verbesserung der Resultate* Erstellung und Optimierung von Prozessdokumenten, sowie von Arbeitsabläufen* Schulung von neuen Angestellten zur korrekten Nutzung von IBM-Systemen* Erstellung von Schulungsmaterialien für Neueinsteiger und spezifische Veranstaltungen* Verwaltung und Aushändigung von VCLI Telefonnummern für lokale länderspezifische Zuordnungen* Durchführung und Dokumentation von Fachbereichtests und Problemenlösung in enger Zusammenarbeit mit technischen Personal* Mitarbeit an großflächigen Projekten, wie zum Beispiel Firmenumzug und 3D-Center- Analytics und Visualisierungs-Projekt

* Managing Issues & Change Requests for CRM Siebel Deployment from an ibm.com perspective* Work with the OMDQ Team to resolve local issues* Perform UAT (user acceptance testing) of new functionalities to verify stability and usability before final rollouts (CRM Siebel)* Liaise with the local Trainings Department to assist in the development of a new CRM Siebel Training for New Hires* Create new user guides and training material for CRM Siebel* Assist end-users with technical issues in CRM Siebel* Communicate Planned and Unplanned Outages to the user community as they arise* Running a large and very successful Recruitment Project; hereby gaining insight into HR & Recruitment Procedures* Liaising with HR Departments in other countries and working cross-border to ensure high potential candidates are placed for the right jobs* Screening of CVs, shortlisting candidates and interviewing for various different Sales & Marketing Positions (Multi-Lingual Positions)* Liaising with various Recruitment Agencies to gain access to high potential candidates* Scheduling of interviews and working on the subsequent On-Boarding Procedures, to allow candidates an easy start as much as possible* Reporting of headcount figures to WW on a monthly basis* Liaising with F&P (Finance & Planning) to bill correct numbers of headcounts to the various ICAs* Leading Project Definition Workshops and defining Project Plans* Implementation of Change Control Procedures* Gathering, analyses and preparation of requirements and changes for its development and deployment* Manage and monitor resources and timelines/schedules* Report to Stakeholders in regards to schedules, deliverables, budgets, recourses, etc.* Preparations and scheduling of deployment activities* Production of user acceptance testing materials and UAT* Documentation of project details and lessons learned* Production of training material and arrangement of training events

* Promoting new offerings within the company and towards customers* Development of new Sales Channels for certain offerings within the company* Sales of IT Support Services with a 145% achievement in 2004* Identification and development of new business opportunities* Providing Service and Support to customers on B2B basis* Liaison with Sales Reps and Admin Support to ensure highest quality and fast response* Responsibility for IBM Online Store administration and order processing* Administration, back-office, logistics and account management* Co-ordination and analysis of marketing and sales campaigns* Generation and analysis of sales reports and statistics* Staff and new-hire product training and evaluation; Software training* Production of training procedures and documentation

* Market research, volume planning on an ongoing analytical basis* Keeping track of new developments within the market* Providing Service and Support to customers on B2B and B2C level* Sales of Blaupunkt In-Car-HiFi products and accessories* Setup and run of Blaupunkt promotions and marketing campaigns* Development of advertisement flyers* Customer Account Collection

* Checking of loan applications (background checks, income vs. outgoings, etc.)* Dis-/Approval of car loans with/and/or request for security/guarantors* Accounts Collection/Request for Payment in Full* Legal administration

* Management of new car distribution & sales in co-operation with ca. 360 dealers* Management of car parts distribution & sales in co-operation with ca. 360 garages* Supporting dealers and garages regarding cars and parts quotas and deliveries* Finance management and financial controlling* Legal administration and overseeing of pursuing cases