Manuela Teodoro Email & Phone Number

London, Gb

-Taken over at a critical stage for the sector, opening up after Covid-Sustained Tour Directors by providing critical feedback and overviewing the tour progress-Boosted relationships with all suppliers -Developed new product creating new relationships with suppliers-Secured profitable trips by monitoring costs and contracting proficiently with third parties-Developed all aspects of student’s group educational tours in Italy and Greece

• Increased employees satisfaction and reduced staff turnover• Supported employees on a day-to-day basis and answered questions about benefits and company policies • Modernized and digitalized outdated, bureaucratic HR systems, including payroll and applicant tracking system• Onboarded new employees and ensured they have access to necessary resources• Performed financial predictions and applied corrective actions

• Built an operating team of 35 members, while navigating turbulent social dynamics• Implemented and facilitated processes and procedures • Supported and driven the performance of the store by achieving, in short time, the top KPIs

London, England, United Kingdom

• Organized and launched, in the first month, two centres, embracing the startup chaos • Trained new members and ensured the acquisition of the company’s values

London, England, United Kingdom

• Developed all aspects of student’s group educational tours in Italy• Ensured success of trips by planning travel logistics and itinerary in detail• Boosted relationships with all suppliers such as museums, eateries and travel operators• Secured profitable trips by monitoring costs and contracting proficiently with third parties• Sustained Tour Directors by providing critical feedback and overviewing the tour progress

London, England, United Kingdom

• Rose quickly, from a front of the house position with no hospitality experience, to taking on the role of Floor Manager after just a few months following a turbulent period of sudden staff turnover• Built and motivated a new 12-person team over several months by hiring, exiting and training, also helping reorganise the company recruitment processes• Performed, with the management team, the rebuilt stability and consistent service levels, reducing staff turn over from 70% to… Show more • Rose quickly, from a front of the house position with no hospitality experience, to taking on the role of Floor Manager after just a few months following a turbulent period of sudden staff turnover• Built and motivated a new 12-person team over several months by hiring, exiting and training, also helping reorganise the company recruitment processes• Performed, with the management team, the rebuilt stability and consistent service levels, reducing staff turn over from 70% to 10%• Re-established a healthy team culture focused on exceeding customer expectations, demonstrating product knowledge and on delivering sales opportunities• Restored weekly sales to annual growth of 5% after a year of taking over the role Show less

Italy

• Overseed and controlled overall branch accounts, delivering new ideas, revamping activities and clearing several years of backlog• Networked the Branch Director and head office for IT, operations, legal requirements etc.• Improved relationships with important institutional B2B clients, restoring trust in the relationships• Refined activities including data analysis, research, compliance, bills, checks, treasury services• Guided a small team of 2 people through the daily… Show more • Overseed and controlled overall branch accounts, delivering new ideas, revamping activities and clearing several years of backlog• Networked the Branch Director and head office for IT, operations, legal requirements etc.• Improved relationships with important institutional B2B clients, restoring trust in the relationships• Refined activities including data analysis, research, compliance, bills, checks, treasury services• Guided a small team of 2 people through the daily activities of the bank Show less

Italy

• Screened and measured performance of participating companies• Scanned market trends for business development opportunities• Sustained the companies match investment opportunities with potential sources of finance• Fulfilled operational support in applying for EU, national and regional funding

Italy

• Provided technical assistance and back office services using best practice customer relationship management (CRM)• Listened carefully, adopted professional and helpful manner at all times

Master'S Degree, Economics, First

Bachelor'S Degree, Business Administration And Management, General, First