Manuela Urso Email & Phone Number

Barcelona, Ct, Es

Barcellona, Catalogna, Spagna

- Deliver personalized training sessions for optimal utilization of Amenitiz platform.- Proactively address client inquiries, concerns, and provide ongoing support to guarantee customer satisfaction.

- Planning, scheduling and monitoring translation projects- Leading regular communication with clients to receive information on the projects- Managing and handling feedback, implementing corrections and/or corrective action- Leading a team of 8 translators

- Acting as first point of contact for portfolio companies- Executing client operation tasks, to drive the client interaction process from first response to resolution- Proactively supporting partner companies by providing feedback on how to improve their products and services

- Assisting passengers with any travel issues while they are in Europe- Researching of special sightseeing tours and planning logistics- Negotiating rates for special ad hoc transfer, sightseeing and hotel requests- Updating hotel inventory in the system

Barcellona, Spagna

- Managing reservation enquiries for groups and individual travelers- Assisting with the management of allocations, free sale and overbookings for the hostel- Checking bookings, taking and validating deposits and payments

Chinese Online Course

Master, Máster En Traducción Audiovisual: Localización, Subtitulación Y Doblaje

Master In Global Marketing, Comunicazione & Made In Italy

Master Universitario, Export Management Con Modulo Di Lingua Cinese

Erasmus, Selcs

ERASMUS RICERCA TESI

Erasmus, Humanitats/ Traducció

Activities and Societies: Voluntariat Lingüístic

Laurea Triennale, Mediazione Linguistica E Culturale, Curriculum In Traduzione In Ambito Turistico-Imprenditoriale

Titolo tesi: "Il Bilinguismo in Catalogna: il caso catalano-castigliano nell'analisi di chat ed e-mail"