Manuela B F Lima Email & Phone Number

Ribeirão Preto, São Paulo, Brasil

• Suporte direto à vice presidência de Customer Care• responsável pelos projetos da área • padronização de processos• controle de OPEX • suporte às lideranças da área com guia de gestão de dados • apresentações de resultados

Ribeirão Preto, São Paulo, Brasil

• Team management – leadership role, with one person on my team;• People Analytics department creation;• Consolidation of the data-based decision-making mindset;• PLR management: modeling, payouts definition, local policies, trainings, calculation and validation, including sales commission;• Total compensation management (LTIP and Stock Options management included);• Benefits management;• HR processes standardization between countries;• Data analysis;• KPIs’, dashboards and reports creation and follow-up; • HR budget control; • Building People budget, along with FP&A team;• Monthly PLR provision along with FP&A team;• Approve promotions and salary increases;• Guarantee that employees’ salaries are according to the market (Salary Range);• Support all local and global compensation projects; • Viability analysis of HR projects.Main achievements and accomplishments:• People Analytics department creation;• Full Analytics deployment to support data-driven decision making, with turnover predictive analysis and register of the whole employees’ journey; • Bonus modeling and standardization between LATAM countries.

Ribeirão Preto, São Paulo

• Prospecting retail companies;• Sell of credit card machines and bank account opening; • Building relationship with clients;• Support clients from the beginning to the end of the partnership (doubts, solicitations and problem resolution);• Responsible for my own operating strategy in cities in the region;• Daily routine definition and management;• Handling the sales funnel;• I had a partnership with account managers to assist premium clients (with higher revenues). While they opened accounts and sold other bank products, I was responsible for selling credit card machines).Main achievements and accomplishments: • I was reference on the team regarding routine management, system knowledge and personal organization;• Acquired kwnoledge of the financial market;• Refined negotiation techniques and interpersonal skills • Learned to defined my own operating strategy.

Ribeirão Preto, São Paulo

Same responsibilities as Sales Executive, but only for large companies (with revenue ten times higher than the average of the commercial hub clients).Main achievements and accomplishments (all roles): • Brought seniority to the team, contribuiting to the creation of a Key Account position;• Acquired knowledge in negotiation and sales techniques, interpersonal skills, resilience and engagement.

Ribeirão Preto, São Paulo

• Prospecting retail companies;• Sell of credit card machines and other solutions;• Building relationship with clients;• Support clients from the beginning to the end of the partnership (doubts, solicitations and problem resolution).

Ribeirão Preto E Região, Brasil

• BackOffice and Sales Planning K12 team management – leadership role, with four people on my team;• Responsible for official reporting of number of students;• Building the general budget of revenue and by product; • Weekly revenue forecasting;• Demand planning per product;• Results follow-up using SWOT, Ishikawa, 5W2H and PDCA methodology (for revenue, expenses and production);• Price table project management;• Results presentation for the Vice President and Directors;• Brands P&L follow-up;• Participation on S&OPs;• Daily routine very close to FP&A (building and managing K12 data).Main achievements and accomplishments (all roles): • Creation of the methodology to calculate the K12 number of students and the revenue budget per book; • First contact with business English;• Participation in the meeting of CEOs and Directors from several countries while I was still an analyst.

Ribeirão Preto E Região, Brasil

• Support PCP on demand planning;• Department’s reports and dashboards management;• Support on calculating sales commission;• Price table project participation;• Direct support to Directors and VP.

Ribeirão Preto, São Paulo

• Creation of the method to calculate the official number of K12 students;• Creation of department’s KPIs and reports; • Processes mapping and its improvements;• Creation of department’s activities flowchart;• Support on calculating BSC;• Development of operational tools to control the revenue.

Ribeirão Preto E Região, Brasil

• Inbox mail management;• Answering phone calls;• Scheduling meeting and travels for my manager;• Participation in meetings and projects which my manager was involved.Main achievements and accomplishments: • Learned to prioritize tasks and to work autonomously.

Ribeirão Preto E Região, Brasil

Creation of a tool to optimize the import batch of professional racing helmets.Main achievements and accomplishments: • Introduced the Solver tool to the owner and taught him how to continue using it in his day-to-day operations;• Applied the knowledge acquired from a college assignment in the corporate world.

Campinas E Região, Brasil

• Process mapping;• Client support;• Project scope elaboration for the development of the system we sold.Main achievements and accomplishments:• Learned to have personal organization, create project scopes and provide customer assistance.

Campinas E Região, Brasil

Process mapping, improvements identification and its implementation, according to BPMN methodology.