Customer Success Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Manuela Bolaños Fernández Email & Phone Number
Customer Success Manager at Sumsub | Ex Ontop | Over 8 Years in Customer Service and Intl. Client Management
at
Sumsub
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager at Sumsub | Ex Ontop | Over 8 Years in Customer Service and Intl. Client Management
Location
Bogota, D.C., Colombia
Company size
Who is Manuela Bolaños Fernández? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Manuela Bolaños Fernández is listed as Customer Success Manager at Sumsub | Ex Ontop | Over 8 Years in Customer Service and Intl. Client Management at Sumsub, a company with 57 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Manuela Bolaños Fernández.
Manuela Bolaños Fernández previously worked as Customer Success Manager at Sumsub and Account Executive Fintech at Licify. Manuela Bolaños Fernández holds Bachelor'S Degree, Modern Languages With Emphasis In Information And Communication Technologies from Universidad Ean.
Company email context
Email format at Sumsub
This section adds company-level context without repeating Manuela Bolaños Fernández's masked contact details.
Sumsub
Review company-level records connected to Manuela Bolaños Fernández before choosing the right outreach path.
Profile bio
About Manuela Bolaños Fernández
Passionate for customer service with extensive experience working with international clients (Latam, North America, Europe and Oceania). Leader and problem solver. -Spanish, English and French.
Current workplace
Manuela Bolaños Fernández's current company
Company context helps verify the profile and gives searchers a useful next step.
Sumsub
13 roles
Manuela Bolaños Fernández work experience
A career timeline built from the work history available for this profile.
Account Executive Fintech
Jan 2024 - May 2024
Customer Success Lead For Small And Medium Business
Aug 2023 - Dec 2023
Retention Lead
Dec 2022 - Aug 2023
Account Manager North America
May 2022 - Dec 2022
Account Manager Latam
Mar 2022 - May 2022
Customer Support Director Latam
- Direction of the department in charge of providing customer support to an overall portfolio of approx. 800 clients located around the world.
- Support and problem solving aimed to the retention and development of each client's project.
- Over 90% success rate in 2019, 2020 and 2021.
- In charge of the professional development of a team of 9.
- Implementation of strategies involving different departments (administrative, HHRR, marketing, admissions, sales and finances).
- Supervision of the company's CRM assuring updated information on a daily basis.
Jan 2019 - Feb 2022
Local Customer Support
- Cirque du Soleil - Amaluna
- Customer support to artists, production crew and administrative staff (approx. 90 people from 25 different nationalities).
- Translation of documents and simultaneous interpretation.
Oct 2018 - Dec 2018
Customer Support Coordinator
- Supervision of the department in charge of providing customer support to an overall portfolio of approx. 500 clients located in Colombia.
- Support and problem solving aimed to the retention and development of each client's project.
- Operation of the company's CRM assuring updated information on a daily basis.
- Gathering of information and consolidation of monthly reports.
Jan 2018 - Jul 2018
Customer Support Counselor
- Customer support aimed to the retention and development of my client's projects (portfolio of approx. 150 clients located in Colombia).
Mar 2016 - Dec 2017
Local Customer Support
- Cirque du Soleil - Corteo
- Customer support to artists, production crew and administrative staff (approx. 90 people from 25 different nationalities).
- Translation of documents and simultaneous interpretation.
Mar 2015 - May 2015
Customer Service Representative
- Customer support to clients located in the United States (Customer Service and Sales).
Sep 2014 - Dec 2014
Customer Service Representative
Convergys
- Customer support to clients located in the United States (Customer Service and Sales).
Feb 2012 - Nov 2012
Team & coworkers
Colleagues at Sumsub
Other employees you can reach at sumsub.com. View company contacts for 57 employees →
OK
Oleg Kazmin
Colleague at SumsubRussia, Russian Federation
View →
ТЛ
Татьяна Ладина
Colleague at SumsubBerlin, Berlin, Germany, Germany
View →
AH
Aleksandr Hristoforov
Colleague at SumsubRiga, Latvia, Latvia
View →
OT
Oty Terio
Colleague at SumsubGreater Delhi Area, India
View →
AR
Andris Rauda
Colleague at SumsubLatvia, Latvia
View →
PS
Polina Safronova
Colleague at SumsubTbilisi, Georgia, Georgia
View →
AK
Anastasia Kuchinskaya
Colleague at SumsubWarsaw, Mazowieckie, Poland, Poland
View →
AT
Aisha Tussupbekova
Colleague at SumsubAlmaty, Kazakhstan, Kazakhstan
View →
VI
Vera Ivanova
Colleague at SumsubLimassol, Cyprus, Cyprus
View →
ST
Sonja Tichoplaw
Colleague at SumsubTbilisi, Georgia, Georgia
View →
Oleg Kazmin
Colleague at SumsubRussia, Russian Federation
View →
ТЛ
Татьяна Ладина
Colleague at SumsubBerlin, Berlin, Germany, Germany
View →
AH
Aleksandr Hristoforov
Colleague at SumsubRiga, Latvia, Latvia
View →
OT
Oty Terio
Colleague at SumsubGreater Delhi Area, India
View →
AR
Andris Rauda
Colleague at SumsubLatvia, Latvia
View →
PS
Polina Safronova
Colleague at SumsubTbilisi, Georgia, Georgia
View →
AK
Anastasia Kuchinskaya
Colleague at SumsubWarsaw, Mazowieckie, Poland, Poland
View →
AT
Aisha Tussupbekova
Colleague at SumsubAlmaty, Kazakhstan, Kazakhstan
View →
VI
Vera Ivanova
Colleague at SumsubLimassol, Cyprus, Cyprus
View →
ST
Sonja Tichoplaw
Colleague at SumsubTbilisi, Georgia, Georgia
View →
3 education records
Manuela Bolaños Fernández education
Bachelor'S Degree, Modern Languages With Emphasis In Information And Communication Technologies
Bachelor'S Degree, Industrial And Product Design
High School
Liceo Francés De Pereira
FAQ
Frequently asked questions about Manuela Bolaños Fernández
Quick answers generated from the profile data available on this page.
What company does Manuela Bolaños Fernández work for?
Manuela Bolaños Fernández works for Sumsub.
What is Manuela Bolaños Fernández's role at Sumsub?
Manuela Bolaños Fernández is listed as Customer Success Manager at Sumsub | Ex Ontop | Over 8 Years in Customer Service and Intl. Client Management at Sumsub.
Where is Manuela Bolaños Fernández based?
Manuela Bolaños Fernández is based in Bogota, D.C., Colombia while working with Sumsub.
What companies has Manuela Bolaños Fernández worked for?
Manuela Bolaños Fernández has worked for Sumsub, Licify, Ontop, Blue Studies International, and Ocesa.
Who are Manuela Bolaños Fernández's colleagues at Sumsub?
Manuela Bolaños Fernández's colleagues at Sumsub include Oleg Kazmin, Татьяна Ладина, Aleksandr Hristoforov, Oty Terio, and Andris Rauda.
How can I contact Manuela Bolaños Fernández?
You can use AeroLeads to view verified contact signals for Manuela Bolaños Fernández at Sumsub, including work email, phone, and LinkedIn data when available.
What schools did Manuela Bolaños Fernández attend?
Manuela Bolaños Fernández holds Bachelor'S Degree, Modern Languages With Emphasis In Information And Communication Technologies from Universidad Ean.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial