Manuel Adames Email & Phone Number

Santo Domingo, Distrito Nacional, Dominican Republic

• Participate in the entire life cycle of software development by reviewing documentation and ensuring that they meet good quality standards.• Analyze the documentation and technical specifications of any application being implemented or considered to determine its intended functionality.• Plan tests based on formal and informal documentation by creating well-structured test plans.• Execute test cases and test scripts.• Run manual tests for front-end and back-end work environments.• Report defects, bugs and errors in any application under test.• Tracking reported issues throughout the bug lifecycle.

Santo Domingo, Distrito Nacional, Dominican Republic

• Manage all incoming tickets, identifying the problem and which technician should be assigned.• Ticket Triage• Establish communication between the different departments in order to provide the best possible service to customers.

Santo Domingo, Distrito Nacional, Dominican Republic

• Perform periodic maintenance of equipment and systems.• Detect breakdowns in systems and applications.• Provide assistance to employees in technological matters.• Perform security review on all systems.• Prepare reports on the status of the company's equipment and systems• Analyze current technology requirements, constraints, and capabilities to develop IT strategies that support business objectives.