Manuela Muñoz Email & Phone Number

Orlando, Florida, United States

Field incoming ticket sales from a variety of sales channels, using sales tactics to upsell and maximize revenue with each transaction while providing the highest level of customer service.Daily management of tourism phone lines by answering all inbound calls, returning all voicemails, and updating voicemail prompts as needed.Daily management of tourism email inboxes.Daily management of online chat platform for all tourism related leads and inquiries.Process tourism ticket orders in Archtics ticketing system with efficiency and great attention to detail to tracking requirements.Prepare ticket sales invoices and manage ticket tracking documents for Tourism Department sales staff.Generate weekly sales reporting documents for the Tourism Department.Complete research and prospecting projects to support Tourism Department initiatives.

Orlando, Florida, United States

• Promote high levels of customer satisfaction by effectively processing POS purchases to provide excellent sales service. • Attain company-set standards personal sales metrics by welcoming customers with a positive attitude.

Winter Garden, Florida, United States

• Chart successful course of planning, organizing, and facilitating practice sessions with 300 athletes.• Assess team performance and adjust coaching strategy to motivate athletes and improve their skills, agility, and effectiveness. • Implement exercise programs and training strategies to bolster individual and team performance.• Collaborate with individual team members to devise personalized exercise plans targeting specific areas of improvement.• Supervise games to enforce rules and promote camaraderie among teammates, families, and the local community. • Oversee the soccer staff, consult coaches on improving training techniques, and ensure equal enforcement of game rules.

Orlando, Florida, United States

• Maximize customer satisfaction by quickly and accurately processing POS purchases to orchestrate an excellent sales service. • Achieve company-set personal sales metrics by demonstrating a positive and professional attitude during customer interactions.• Created the layout of each store by using sales metrics.

Orlando, Florida, United States

• Supported the Equipment Manager and Equipment Assistant by completing various maintenance tasks. • Monitored equipment inventory, prepared and packed equipment for trips, oversaw the fulfillment of laundry needs, and completed other tasks associated with equipment room maintenance.• Retrieved and prepared equipment for practice sessions, then returned supplies to the equipment room following the end of practice; helped assistant coach to conduct practices.

Bachelor'S Degree, Sports And Exercise

Associate Of Arts - Aa