- Monitoring Linux servers- Configuring and managing alerts on Linux servers- Managing log files on Linux servers- Troubleshooting services running on Linux servers- Accessing servers hosted in AWS- Analyzing and detecting problems by visualizing alerts on Pandora and Grafana (SIEM tools).- Log analysis in OpenSearch- Creating and responding to incidents- Interacting with different teams and departments

-Writing daily reports in SalesForce CRM with the questions resolved during the day.-Connected with the customer and manage their life insurance policies offered by the company.-Guided customers step by step through processes via Telephone with 95% of satisfaction.-Resolved customer questions and issues in a friendly, helpful way.-Responsible and accountable for the accurate review and analysis of customer life insurance policies.-Troubleshoot any application errors or issues.

-Troubleshoot and diagnose technical issues related to cellphones software, and networking.-Documented customer interactions and resolutions provided in the ticketing system.-Provided solutions to customer issues and follow up to ensure resolution-Solutions to questions about monthly billing issues with 95% of customer satisfaction.-Maintained a high level of customer service and professionalism during customer interaction-Escalated issues to higher-level support teams as needed.