Program Specialist
Current- Act as primary contact for international students via phone, email, WhatsApp, and in-person, providing support in English, Portuguese, and Spanish. Guide students through course options, enrollment, pricing, and visa applications. Handle sales and review documents for I-20 issuance, ensuring compliance.- Assess needs and devise sales strategies, achieving an 8-10% lead conversion rate by managing the full sales cycle from inquiry to enrollment.- Provide support to enrolled students, addressing academic and administrative queries, and managing tuition and fee payments.- Track and manage leads using the Loop CRM system, ensuring accurate records throughout the sales process.