Manuela Pujals Lord, M.S. Email & Phone Number

Boston, Ma, Us

I am always interested in exploring new consulting assignments in the international and domestic healthcare space. My expertise is business development (both organic and new business ) in addition to Multicultural, Multilingual, Strategic Partnering, Brand Management, International business exposure specializing in Europe, Canada, Latin America, Caribbean, and Centers of Excellence in the North East and Mid West.

Plantation, Florida, Us

Direct to consumer sales - learning the art of the one call close.

San Mateo, California, Us

London, Gb

Managing directly contracted medical providers, TPAs, PPOs and third party network services with focus on Cayman Islands, Bahamas, the US, Mexico and Canada.

Fort Lauderdale, Fl, Us

Directed B2B, new sales and account management within the IPMI, international and domestic healthcare delivery markets and domestic and international travel assistance market. Created liaisons with international departments of Centers of Excellence in the North East and Mid-West. Researched, analyzed, and monitored market trends in the Canadian and US travel insurance industry to maintain REVA’s strength and dominance in those markets. Created new relationships with Centers of Excellence, both domestically and with their international departments, Embassies, concierge medical and membership programs.• Branded REVA to the international departments of 42 centers of excellence in the North East and Mid-West.• Enhanced the REVA brand as one of the primary air ambulances-of-choice to the Canadian and US Travel insurers.• Created valuable Consular connections with the British and Canadian Consulates in Miami.

Fort Lauderdale, Us

Responsible for business development and marketing/PR plans. Provided business development initiatives in Canada, Europe, Latin America and Caribbean markets as well as the cruise line business and travel insurance market. Identified appropriate geographic focus and service offerings based on referral patterns and economics. Traveled within international marketplace, community events, and industry conferences to brand Broward Health International (2017 territory highlights: China, Brazil and Ecuador).• Branded Broward Health International in 12 countries via conferences, insurance and third-party administrator visits.• Maintained Broward Health International as a primary-trauma-center-of-choice by the travel insurers in Canada and the US.• Created Consular connections with the British, French, Canadian, Swedish and Japanese consulates in Miami.

Fort Lauderdale, Fl, Us

Independent Contractor and International Business Development Coordinator for the Caribbean & Canada. Responsible for procurement of new business on an international level with focus on the oncology, cardiology and orthopedic lines of business. Developed and maintained business contacts with patient referral sources in the Caribbean region and Canada. Position required direct contact/marketing with physicians and international insurance and assistance companies, consisting of frequent business trips to visit customers and represent the hospital at academic conferences.Developed and implemented Holy Cross Hospital’s business development strategy on an international level, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. Attended international conferences and procured new business from international insurance companies, third party administrators, and other healthcare expense payers.• Branded Holy Cross Urgent Care Center to Canadian and international insurance companies as well as international consulates in South Florida.• Created significant Consular connections with British, Canadian, French, and German consulates in Miami.• Increased Holy Cross Hospital’s international patient volume via branding to local air ambulances.Attained annual net goal at 6 month mark.

Coral Springs, Fl, Us

Strategic Sales Coordinator – Optical Distributor (Feb 2010 to Jul 2012)Planned and managed actions necessary for business development projects of key, strategic accounts and corporate groups to facilitate the successful implementation of new customers for incremental sales growth. Built relationships with and provided sales support for existing company strategic accounts, groups and organizations. Performed data analysis on existing and perspective customers. Created and maintained customer data and pertinent account information in Customer Relationship Management System.• Created strategic relationship with challenging client and increased business as a result.• Identified international opportunities for future market expansion._____________________________________________________________________________________________________________Payroll Administrator (May 2009 to Feb 2010)Prepared and processed biweekly payroll for 500 employees; reviewed and ensured accuracy of approved timesheets; tracked and deducted all garnishments and other special payroll deductions. Maintained company payroll including processing, reporting, reconciliation, vacation/sick accruals, garnishments, bonuses and other company pay policies timely and accurately. Responded to information and report requests from senior management on compensation, salary allocations, bonuses, benefits and employee status change. Assisted with worker’s compensation annual audits.• Identified fraud by previous payroll administrators.• Reconciled Worker’s Compensation and garnishments from two prior years.

Coral Springs, Fl, Us

Responsible for the preparation and processing of biweekly payroll for 500 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions Maintaining company payroll including processing, reporting, reconciliation, vacation/sick accruals, garnishments, bonuses and other company pay policies timely and accurately.Respond to information and report requests from senior management on such matters as compensation, salary allocations, bonuses, benefits and employee status change. Assist with worker's compensation annual audits.

Procured a customer base of 100+ clients through aggressive cold calling and networking. Created, evaluated, implemented, and revised the company’s strategic marketing plan and administered the annual marketing budget. Developed sales objectives, strategies and information materials.• Successfully penetrated a saturated market as a new vendor.• Obtained key school and hospital contracts.

Processed payroll and administered 401K plan. Oversaw all billing for small-large size construction projects. Managed client relations. This position was performed remotely from Birmingham and Jacksonville, as the employer was based in Ft. Lauderdale. Made quarterly business trips to the Ft. Lauderdale office.• Optimized job costing and streamlined all billing projects.

Pembroke Pines, Fl, Us

Oversaw and staffed all company operations. Processed payroll, administered 401K plan, and performed all HR Generalist functions. Procured new business opportunities from international insurance companies as well as other payers of healthcare expenses in selected countries throughout Europe and North/South America. Director of 24-hour Customer Service Department. Prepared responses to RFPs in bidding process. Direct report to CEO and COO.• Branded GMMI across all marketing channels in Europe, North and Latin America.• Streamlined policies and procedures for 24-hour call center.• Managed all aspects of public relations in assigned markets.

Master Of Science, Management And Organizational Development

Bachelor Of Arts, International Affairs

Managed Health Care Designation

High School Diploma

Grades 6, 8 And 9 And Gcses, Middle School

Elementary School, Grades K-5