Manuela Vanderwerken Email & Phone Number

New Orleans, Louisiana, United States

● Monitored and managed the overall effectiveness of the English as a Second Language Program● Ensured compliance with state and federal guidelines, including No Child Left Behind regulations● Instructed ESL teachers to enhance the quality of lessons and students' education● Created professional development presentations, materials and sessions to coach ESL teachers in new teaching techniques.● Built and maintained ESL Website● Fostered professional email communication with leadership team, teachers and operations team in order to sustain positive working relationships● Designed ESL curriculum Pacing Guide for teacher instruction based on the school year calendar.● Coordinated and proctored State Testing based on State Testing calendar● Managed ESL budget and established direct contact with Vendor.● Tracked ESL Team performance and student performance in order to make data based decisions to improve instructions.

New Orleans, Louisiana, United States

● Provided translation services for school documents such as IEPs, Final Evaluations, School Handbooks, Assessments and more.● Scheduled and coordinated interpreting services for day to day school events like IEP meetings, graduations, parent-teacher conferences and more.● Maintained confidentiality of translations containing company’s sensitive information and/or students personal information.

New Orleans, Louisiana, United States

-Administered language assessments at the beginning of the school year to determine placement of students in ESL classes-Provided direct instruction of ESL classes to groups of students based on language proficiency-Tracked and monitored student progress data in pull-out ESL group and in general class-Collaborated with general education staff and school administration to support student access to the curriculum-Built positive, supportive relationships with families of ELL students-Administered state assessments, including ELPT and LEAP, to assess student progress-As needed, delivered quality, objective-driven professional development to staff

New Orleans, Louisiana, United States

Imaging and Configuration:Efficiently conducting imaging for Dell desktops and Dell Micro Computers, ensuring systems are correctly configured for optimal performance.Managing track board imaging and naming, ensuring accurate and systematic documentation.Device Management and Disposal:Overseeing the proper and safe disposal of outdated or malfunctioning technology, adhering to environmental standards and data protection policies.Executing secure hard drive erasure in HD computers to protect sensitive information.Hardware and Software Maintenance:Implementing Wyse device naming conventions and setup, enhancing network integrity and accessibility.Applying meticulous cable management techniques to ensure a tidy and efficient working environment.Performing station naming and labeling, ensuring clarity and consistency in our IT infrastructure.Technical Support and Troubleshooting:Troubleshooting Cisco telephones and related network issues, maintaining uninterrupted communication channels.Providing technical support for hardware and software issues, ensuring timely and effective resolution.Inventory Management:Updating and maintaining the inventory software with device names, service tags, and asset tags, ensuring accurate tracking of IT assets.

New Orleans, Louisiana, United States

-Performed web and mobile testing across mobile devices, browsers, and operatingsystems-Responsible for QA during all stages of development including planning and design-Designed detailed, comprehensive and well-structured test cases in TestRail accordingto the requirements-Performed functional, UI, smoke and regression testing to ensure a high-quality userexperience and catch any potential bugs or issues before the app is released to thepublic-Designed API test cases, execute API tests using Postman's collection runner-Pulled and viewed log files using UNIX and ADB commands-Provided real-time bug reporting and tracking to the team for quick debugging andverifying fixes using Jira-Contributed to the success of the Scrum team through active and collaborativeparticipation in sprint planning, daily scrums, and sprint retrospectives

Remote

-Performed black-box testing for web and mobile app-Pulled and viewed log files using UNIX and ADB commands-Contributed to the success of the Scrum team through active and collaborative participation in sprint planning, daily scrums, and sprint retrospectives

Kenner, Louisiana, United States

-Utilized LawLogix as the main immigration computer program to follow up with case statuses and balances-Entrusted with different levels of sensitive materials as well as other classified documentation in order to provide an elevated caliber of clientsecurity-Followed up with court dates and high profile client meetings while providing an exemplary high level of customer satisfaction

New Orleans, Louisiana, United States

-Represented the hotel to guests throughout all stages of the individual’s stay. -Determined the guest's reservation status and identified stay duration. -Helped guests complete registration cards and room assignments and accommodated special requests whenever possible.-Verified the guest's method of payment and followed established credit-checking policies and procedures. -Worked closely with the housekeeping department and kept the in-keeping room status reports up to date as well as coordinated requests for maintenance and repair work accordingly.

Pensacola, Florida, United States

-Delivered exceptional customer support and guidance across various telecommunication carriers, including T-Mobile, Verizon, AT&T, and Boost.-Demonstrated expertise in a wide range of handsets, accessories, and electronic devices.-Proficient in contract comparisons, installment plans (such as Edge, Jump, Next), and protection plans, with the ability to perform cross-company comparisons.-Conducted training sessions for managers and new employees, covering company navigation tools, customer service best practices, and in-depth knowledge of device contracts and functionality.

Software Testing And Quality Assurance Training

Bachelor'S Degree, Communication And Media Studies