José Manuel Botello-Méndez Email and Phone Number

-Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.- Primary point of contact for technical issues.- Develop preventive maintenance schedules ensuring high OEE and reducing downtimes - train operators, technicians and engineers on second packaging equipment. - Ensure client satisfaction and develop positive relationships.- Forecast and track key accounts metrics.

• Be the key contact point with customers helping them address technical critical issues, identifying solutions and driving resolution by leveraging SIG resources.• Manage the resources of the technical service department to ensure an adequate administration according to the strategy established by the organization to accomplish goals and targets.• Provide accurate data collection for data-driven decision-making and set a continuous improvement mindset. • Bring support to the new project procurement, installation, and commissioning process.• Coordinate preventive and corrective maintenance (11 Field Service Engineers)• Assure customer satisfaction (Alpura, Boing, La Costeña and Leche León)

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.• Provide superior reports to the back office.• installations, commissioning and start up in Ecuador, USA and Canada.• People choice award during the first year in the company.

• Troubleshoot and identify discrepancies on electric, electronic, mechanical systems, hydraulic, visual, and computer networks. • Support devices for consistence customer satisfaction.• Maintain and repair compressors, mechanical linkages, transmissions and components like: gears, belts, chains, couplings, gearboxes, joints and bearings.• Change oil and filters to various peripherical mechanical components and calibration of electrical components.• Maintain the simulator with software and hardware updates.