Manuel Cano González Email and Phone Number
“I have ignited a flame within myself” Challenging myself has been a constant in my life and it is what makes me get up every day pursuing my dreams. Thanks to this way of thinking I have been able to enjoy 29 countries, become a high-level athlete or lead large projects from a very young age, especially in the world of hotels, industry that I love it. The values of sport and the education that my parents have taught to me, where great triumphs come after great efforts and nothing is given for free, have been fundamental to overcome barriers.Seeing people happy gives me a unique satisfaction. That is why I put the client at the center of everything I do and try to inspire the people around me to achieve their dreams and coaching them to see opportunities where they see obstacles.Currently, I am pursuing one of the greatest challenges of my life, the EMBA from IESE Business School. Learning every day is an obsession for me, for that reason I am always training myself to be a better person, a better professional and take better decisions in the most complicated business situations. Through experience in high-level executive positions with great responsibility, I have been able to know myself and explore what my greatest strengths are: • Align, lead, unite and inspire teams from 10 to 800 people. Being an inspirational leader that the team can learn and grow for.• Take decisions of great importance after making a diagnosis of the situation, analyze all the data and propose the different alternatives to choose the best option • Maximize the performance of the project/company through the income statement and the different KPIs • Ability to react and respond to business fluctuations quickly and appropriately• Expertise improving the performance of the projects/company at an economic level (P&L) and the efficiency of its procedures And the most important skill, ¡live with passion and happiness because life is only one!
Bahia Principe Hotels & Resorts
View- Website:
- bahia-principe.com
- Employees:
- 2974
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Director General - Complejo AdejeBahia Principe Hotels & ResortsMadrid, Es
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Managing DirectorBahia Principe Hotels & Resorts Jul 2023 - PresentSanta Cruz De Tenerife, Canary Islands, Spain
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ConsultantEraneos Iberia Nov 2022 - Jul 2023Madrid, Community Of Madrid, SpainEraneos is an international strategic consulting, training and technology company. We support organizations in the design and implementation of the transformation of companies (digital, business, etc.). To this end, we accelerate and incorporate transformations connecting people, processes, technology and leadership. -
Management ConsultantRiu Hotels & Resorts Sep 2021 - Nov 2022Riu Plaza EspañaHelping to optimize the operation and results in one of the trendiest hotels in Madrid and throughout Spain, applying the knowledge that I have been learning in executive positions throughout my professional career and the new knowledge in one of the most prestigious executive programs in the world, the EMBA program in IESE Business School. Improved customer satisfaction up to 12 points above the goal for the year Optimized processes for departmental management saving time and improving the efficiency of available resources Reviewed possible operational improvements that can increase guest satisfaction -
Hotel General ManagerBahia Principe Hotels & Resorts Jul 2019 - Apr 2021Akumal, Quintana Roo, MexicoLeader of a 1080 hotel rooms in one of the most important vacation destinations in the world, Riviera Maya (Mexico), and the world's largest complex in terms of extension (Bahía Principe), achieving historic results thanks to the creation of a family feeling in the 800 people, who they gave their maximum effort and passion in each guest. Among the main functions: detailed budgeting process review and approval, control of operational measures (GOP, EBITDA, ROI, etc.), income statement optimization, management of resources (personnel, facilities, etc). Our most important successes were: Best customer satisfaction result in the history of the hotel, improving the previous record by more than 3% Best hotel in the company (24 hotels) in customer satisfaction compared to the goal for the year Financial savings of 7% compared to the budget for the year (income statement) 15% increased in extra sales (wine sales, romantic dinners, room upgrades, etc.) Reduced staff turnover from 9% to 4% (higher percentage in the history of the hotel due to the great competition in the area) Organized, supervised and managed the opening of the reform of the main buffet Capacity for 700 people) Improved of the online reputation of the hotel, achieving averages of 4.6/5.0 on Tripadvisor during this period (previously 4.0)
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Resident ManagerBahia Principe Hotels & Resorts Jun 2018 - Jul 2019Tulum, Quintana Roo, MexicoCarry out the transformational change of the entire hotel strategy from the management, both in procedures and in team culture. The main challenges were the improvement of team management (assessment, recruitment, and training processes), the improvement of the hotel's operational efficiency and the creation of budgets according to current performance. We achieve the following goals: Improvement in customer satisfaction by more than 5% compared to the last year (review pro) Economic savings of 13% compared to the initial cost budget Increase in other income account (especially in F&B) by more than 17% thanks to the definition of daily objectives, daily follow-up, and reward prizes to keep motivation at the highest level Recruitment of managers for restaurant and bar departments (160 and 55 employees respectively) Improvement of qualifications in Health & Safety inspections by more than 7%, especially in the kitchen and bar areas Improve the operation of the hotel's main buffet in high season (summers with 3,000 guests and densities of 2.7 pax/room) to reduce queues to a minimum and increase guest satisfaction
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Resident ManagerBahia Principe Hotels & Resorts Nov 2017 - Jun 2018JamaicaThe biggest challenge of my life at a professional level and, consequently, the one in which I progressed the most as an executive and from which I learned the most. The objective was to make a 100% transformation to a 5-star hotel with 850 rooms and 640 employees, located in Jamaica and very important for the company (Bahía Principe Hotels & Resorts). Starting with changing the mentality of the teams, hiring new departmental leaders, carrying out new operational strategies, improving the relationship with the union trade, creating new experiences for clients and better use of the facilities. Among the many objectives we had to face, some achievements to highlight were the following: Improve guest satisfaction by more than 7% in only 6 months More efficient assignation of hotel budgets that allowed us to save more than 12% in costs while we increased guest satisfaction Manage to reduce the absenteeism rate by 8% thanks to a better relationship with the union trade leaders (very strong power) and a new leadership strategy Creation of operational strategies to distribute resources more efficient and investing where our clients demanded (new entertainment program, experiences such as the "Reggae Party", etc.) New prevention programs to reduce costs by more than 15% (room maintenance, kitchen machine cleaning schedule, etc.) Roles definitions for department management positions improving employee satisfaction by more than 9%
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Hotel Assistant General Manager - Rooms SpecialistRiu Hotels & Resorts Feb 2017 - Nov 2017JamaicaRooms specialist (Housekeeping, reception, maintenance, entertainment, and gardening departments) in a booming international chain with exemplary operational efficiency such as Riu Hotels & Resorts. The hotel was close to an integral renovation, so the main objectives were to create an efficient preventive maintenance program in terms of costs and resources, review top line of the P&L (revenue, OTAs, mix of channels, occupations by nationalities), improve the operation of rooms and improve communication between departments. The main achievements were: Increase customer satisfaction by 6% in rooms departments More efficient use of economic resources (laundry, cleaning items, maintenance, gardening expenses, office supplies) reducing costs by 4% Organization of departments with room priorities for cleaning and maintenance, distribution of functions among supervisors and creating greater intrinsic motivation with the aim of improving staff productivity. Preventive maintenance program and review of energy costs that allowed us to save 7% in the income statement Optimize linen stocks and inventories to avoid losses, since the hotel was in a complex of 3 hotels. Reduction of 6% on inventory turnover and cost savings of 9%
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Assistant General Manager - F&B SpecialistRiu Hotels & Resorts Aug 2016 - Feb 2017JamaicaF&B specialist (kitchen, restaurants, bars and minibars) of a hotel with a lot of sentimental importance for the property, which was reflected in the fact that it was the best hotel (customer satisfaction) in a chain with more than 90 hotels such as Riu Hotels & Resorts. The main objective was to continue personalizing the guest experience and to seek excellence. The achievements in this project were: Increase guest satisfaction by 3% to 95% in the F&B area (best hotel in the entire company) Increase sales revenue related to F&B by 6% (romantic dinners, wine sales, in-room dining, etc.) Creation of new gastronomic experiences in areas of the hotel such as the beach or in the rooms to increase extra sales Improve internal procedures to achieve 97% in hygiene & safety audits
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Purchasing ManagerRiu Hotels & Resorts Jun 2013 - Jul 2016República DominicanaFirst executive experience, being part of the purchasing department of the Riu Hotels & Resorts chain for the Dominican Republic, a location where they had a large volume of business with 8 hotels and more than 4,500 rooms. Our main functions were to negotiate the prices, volumes, and conditions of the contracts with the different suppliers, as well as the organization of the logistic of the department to deliver the different products to the hotels. The greatest successes during this experience were: Reduce the prices of items by more than 12% compared to the objective, making it easier for hotels to reduce their COGS and achieve better GOP in the income statements Reduction of inventory losses below 1% (previously over 4%) thanks to greater control when placing orders (reorder point), optimization of safety stocks, optimization of product traceability to reduce shrinkage and better organization of items Optimization of the P&L, reducing costs by more than 7% (office supplies, machine maintenance, etc.) Achieve 100% in Hygiene & Safety audits thanks to the organization of the department and the improvement of the intrinsic motivation of the team (better work-life balance, better schedules, greater rewards, team activities...)
Manuel Cano González Skills
Manuel Cano González Education Details
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Mba 2023 -
Revenue Management -
Sports Studies
Frequently Asked Questions about Manuel Cano González
What company does Manuel Cano González work for?
Manuel Cano González works for Bahia Principe Hotels & Resorts
What is Manuel Cano González's role at the current company?
Manuel Cano González's current role is Director General - Complejo Adeje.
What schools did Manuel Cano González attend?
Manuel Cano González attended Iese Business School, Cornell University, Universidad De Las Palmas De Gran Canaria.
What skills is Manuel Cano González known for?
Manuel Cano González has skills like Turismo, Microsoft Excel, Liderazgo, Hoteles, Hospitalidad, Microsoft Word, Oracle, Cuenta De Resultados, Redes Sociales, Presupuestos, Compras, Liderazgo De Equipos.
Who are Manuel Cano González's colleagues?
Manuel Cano González's colleagues are Otilia Miguez, Joseluis Santana, Luis Diaz, Gerente Bpfan, Kelvin Sanchez, Ariel Corniel, Eliezer Andujar.
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Manuel González Cano
Greater Badajoz Metropolitan Area -
Manuel González Cano
Delegado Comercial En Casa Alvarez Material Científico S. A.Greater Córdoba, Spain Area1gmail.com -
Manuel Gonzalez Cano
Elche De La Sierra
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