Manuel Nathaniel Castaneda Molido Email and Phone Number

Team Leader, French Team France, Belgium, Switzerland (Genève ), Luxembourg et Canada. • Supervise day-to-day operations of the team (20 agents +) for the French Markets (France, Belgium, Switzerland (Genève), Luxembourg and Canada), English and Spanish markets. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis• KPIs analysis and implementation.• Team Management.• Quality Assurance.• Set up & review schedules in Personio & Tymeshift.• Coaching agents on 1 to 1’s meetings on a monthly basis. • Team's continuous monitoring and training.

Operations Department

• Global Support related to our software, including invoices, troubleshooting and e-services using chat, phone and Case Management System in English, Spanish and French. • Liaise between customers, suppliers and providers, the support team and operation/development teams.

Private English Teacher for all levels. Private Teacher of Conversational English for all levels. Private English teacher for different official examinations like the PET, FIRST, CAE, PROFICIENCY Certifications.

Main Services: 1. Corporate Identity Design 2. Logo Design 3. Advertising graphic design (Banners, brochures, labels, etc. ) 4. Web & Apps design5. Social media content design6. Elearning material design 7. Editorial design 8. Infographic Design (internal communication for companies) 9. Copywriting Secondary Services: 1. Stationery Design (Corporate Identity) 2. Documents Translation3. Online Presence 4. Digital Strategy 5. Social Network Management 6. Web positioning in Google 7. Resume Design (Editorial) 8. Packaging

Manage and track customer interactions and processes through Siebel and Backoffice, CRM orders, forms, applications and requests.Keep records of customer interactions and transactions.In charge of the North America, LATAM, EMEA and APAC markets in English and Spanish. (30 countries approx.)Create and maintain service reports.Incident management.Attend emails and chats requests.Ability to probe and understand the needs of customers in order to provide the right solution.Ability to learn and assimilate information quickly and deal with clients and difficult situations.

Microsoft Brand Ambassador and B2B Sales agent for Microsoft Office 365, Microsoft Dynamics 365, Cloud Services, SQL and Microsoft Azure. Tasks: Act as a Trusted Advisor with customers across multiple industries to determine their needs and identify opportunities to fulfill their needs with our clients’ leading cloud technologies.Uncover Sales opportunities across a broad range of customer inquiries, and engage in conversations around Cloud solutions. (CRM and ERP)Effectively generate Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)Be the first contact point for customers, deliver a strong first impression & build Trusted Advisor status to set the foundation for long term customer relationship. Communicate with customers effectively through Phone or Chat interactions.Work in a fast-paced, collaborative and dynamic teaming environment & effectively manage opportunities and pipeline through the sales cycle.Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.

Creating an inspiring team environment with an open communication culture.Setting clear team goals.Delegating tasks and set deadlines for my internal team.

Registration of purchase order and delivery to the supplier.Reception, verification and validation of the arrival of products.Stock control.Customer Support.

ManagerCorporate Identity design.Branding Design Social media content creation and management. Marketing campaigns. Project management. LogisticsBilling and payroll.

B2B ConsultantManagerIdentity design.Content design.Editorial Design and content of printed material.Publicity campaign.Intellectual Property consultancy services.Training and Coaching.Logistical activities and administrative support.Sales activities and customer service. Management activities.Community Manager.Facebook Ads.

Banner designInternal communications designWeb designLogo design

Project planningPromotional campaign Branding