Manuel Chu Email & Phone Number

Guayaquil, Ecuador

Responsibilities:• Troubleshooted and resolved complex SYSPRO ERP integration issues, ensuring seamless data exchange between the ERP system and other business-critical applications.• Implemented Power BI and Reporting Services (SSRS), and utilized Crystal Reports within SYSPRO ERP to develop over 100 reports and dashboards, improving data accessibility by 40% and enabling faster and more informed decision-making.• Developed a solution to optimize real-time data updates and improve… Show more Responsibilities:• Troubleshooted and resolved complex SYSPRO ERP integration issues, ensuring seamless data exchange between the ERP system and other business-critical applications.• Implemented Power BI and Reporting Services (SSRS), and utilized Crystal Reports within SYSPRO ERP to develop over 100 reports and dashboards, improving data accessibility by 40% and enabling faster and more informed decision-making.• Developed a solution to optimize real-time data updates and improve database management processes. This initiative led to a 90% reduction in data processing time, enabling real-time decision making.• Played a critical role in bridging the gap between operations teams, and technology systems.• Conducted functional and technical testing to identify and resolve software defects.• Utilized advanced MS Excel skills for effective data manipulation, analysis, and reporting.• Collaborated with team members to ensure efficient operations and high levels of customer experience.• Managed change management processes to minimize disruptions and ensure user buy-in.• Developed and implemented processes for extracting, preparing, cleaning, and processing large amounts of data from 60+ stores using complex SQL queries and stored procedures.• Monitored and maintained cloud and on-premises data center infrastructure.• Provided ongoing support to users and resolved technical issues related to the ERP system.Projects completed:• SYSPRO 7 ERP system deployment (enhancing sales data, inventory efficiency, and order processing speed by ~30%)• POS System Development (60+ stores) (developed and integrated an in-house POS system with SYSPRO ERP, improving overall retail operations)• Customer Loyalty integrated to POS system (increased customer retention by 15% in the retail sector)• Microservices Architecture based on Web API (achieving a 50% improvement in system response time and a 40% enhancement in data processing speed) Show less

Guayaquil, Ecuador

Responsibilities:• Utilized Power BI for complex data analysis and evaluation in a large, multi-site environment, delivering actionable insights for strategic planning and project management.• Led a successful two-year, three-phase implementation of SYSPRO 7 ERP.• Conducted business process analysis to identify and document functional and technical requirements.• Developed and executed test plans to ensure the quality and functionality of SYSPRO ERP system.• Provided user… Show more Responsibilities:• Utilized Power BI for complex data analysis and evaluation in a large, multi-site environment, delivering actionable insights for strategic planning and project management.• Led a successful two-year, three-phase implementation of SYSPRO 7 ERP.• Conducted business process analysis to identify and document functional and technical requirements.• Developed and executed test plans to ensure the quality and functionality of SYSPRO ERP system.• Provided user training and support to ensure smooth adoption of SYSPRO ERP system.• Led the migration from the on-premises data center to the cloud data center.• Ensured roles and data security by security testing to identify and exploit vulnerabilities in the ERP system.Projects completed:• SYSPRO 7 ERP system deployment (resulting in a 15% reduction in operational costs)• Analytics and Data Visualization with Power BI (30+ dashboards)• Cloud Computing (migrate IT on-premises services to cloud services)• Redundancy and High Availability for telecom services (6 locations)• Help Desk (improving efficiency and increasing customer satisfaction by 20%) Show less

Guayaquil, Ecuador

Responsibilities:• Collaborated with cross-functional teams to define, design, and implement improvements to business processes, policies, and procedures.• Performed in-depth analysis of business processes to find and obtain business requirements.• Developed functional specifications for SYSPRO ERP modules aligned with business needs.• Conducted functional testing for SYSPRO ERP system, ensuring alignment with business objectives and technical requirements.• Provided ongoing… Show more Responsibilities:• Collaborated with cross-functional teams to define, design, and implement improvements to business processes, policies, and procedures.• Performed in-depth analysis of business processes to find and obtain business requirements.• Developed functional specifications for SYSPRO ERP modules aligned with business needs.• Conducted functional testing for SYSPRO ERP system, ensuring alignment with business objectives and technical requirements.• Provided ongoing support to clients during and after the SYSPRO ERP implementation.Projects completed: • SYSPRO 7 ERP system deployment (improving operational efficiency by 25%)• Cryogenic Tank Measurement and Control via Cellular Network (GPRS) (significantly increase operational safety and efficiency by 40%)• Main Data Centre (design, planning and implementation)• Network Infrastructure (structured horizontal cabling and backbone vertical cabling installed) Show less

Quevedo, Ecuador

Responsibilities: • Analyzed, designed, tested, deployed, and maintained both desktop and mobile applications. • Evaluated and suggested IT tools, systems, and software that aligned with company goals and objectives. • Provided user support and training about IT systems and software.Projects completed: • Salesforce Automation System (SFA) integrated into the SYSPRO 6.1 ERP system through business objects (reducing invoices processing time by 800% and payments processing… Show more Responsibilities: • Analyzed, designed, tested, deployed, and maintained both desktop and mobile applications. • Evaluated and suggested IT tools, systems, and software that aligned with company goals and objectives. • Provided user support and training about IT systems and software.Projects completed: • Salesforce Automation System (SFA) integrated into the SYSPRO 6.1 ERP system through business objects (reducing invoices processing time by 800% and payments processing time by 300%)• SYSPRO 6.1 ERP system deployment (across 3 additional companies of the corporation) Show less

Quevedo, Ecuador

Responsibilities: Development, implementation and maintenance of accounting applications.

Quevedo, Los Ríos, Ecuador

Asistencia, colaboración y evaluación en tareas de la cátedra.

Quevedo, Los Ríos, Ecuador

Asistencia, colaboración y evaluación en tareas de la cátedra.

Diploma In Data Engineering And Analytics, Vancouver, Canada

Master'S Degree In Business Administration And Management With Mention In Innovation, Ecuador

Diploma In Computer Auditing And Forensics, Ecuador

Master Of Science In Management Information Systems, Ecuador

Computer Systems Engineer, Ecuador