Manuel Dixen Email & Phone Number

Silkeborg Municipality, Central Denmark Region, Denmark

Managing the full production cycle from sowing to harvest. This includes ensuring sufficient availability of grow trays, seeds, and growth medium, while coordinating orders to maintain consistent stock levels. Ensuring accurate fulfillment of restaurant orders and handle route planning for deliveries.Leading a team of employees, managing their schedules and tasks, and maintaining a clean, sterilized workspace to uphold high standards of hygiene and product quality.Testing and implement new seeds into our growth system to expand our offerings.

Ourém, Santarém, Portugal

Managing day to day operations, ensuring great customer experience and maintaining high standards of quality and cleanliness.Managing inventory, sales strategies and financial transactions as well as upholding quality control and maintaining consistency.Establishing and maintaining relationships with suppliers and vendors, keeping procurement and services as cost effective as possible, without diminishing quality.Conducting daily inspections to uphold compliance with all local health and safety regulations and maintaining an up to date knowledge of county and country regulations.Managing budget,including forecasting and controlling expenses, monitoring financial performances with revenue, cost and profitability and correcting where needed as well as ensuring accurate financial reporting.

Lisbon, Portugal

Leading and supervising a team of customer service agents, ensuring high levels of motivation and performance to adhere to company KPI's. Assigning tasks and delegate responsibilities to ensure an efficient and balanced workflow.Monitoring and evaluating team performance through regular assessments and performance metrics, providing constructive feedback and development plans for improvement both for high- and low performers while recognizing and rewarding outstanding performances.Implementing mentorship programs, organizing regular training sessions and conducting performance reviews both one to one and team based, contributing to a motivated, engaged and highly skilled team that consistently met or exceeded service level agreements.First point of contact in the hiring process, onboarding new agents by assisting in training and mentoring them after completion of their training as well as identifying skill gaps and providing targeted coaching.Cross team communication, making sure the customer service team always has a direct line of communication with all points of the company to ensure they have all needed knowledge readily available to best help the customers.

Lisbon, Portugal

Direct point of contact to Danish customers as well as EU escalation cases, assisting supervisors and managers in planning, work time calculations, taking part in the interview process, and helping fellow specialists on the go.Main point of contact and knowledge bank for customer service agents, being available for questions and ad-hoc assisting in unusual cases as well as assisting in mentoring new hires.Handling escalated customer inquiries, tracking and analyzing customer feedback and managing mass incident communications as well as handling VIP and high-value customer accounts.Collaborating and coordinating with other departments to address customer needs as well as customer retention to minimize churn. Participating in cross-functional projects and initiatives to improve the overall customer experience.Responsible for EU Voucher Fraud analysis as well as Logistics SME for Denmark and Sweden.

Lisboa, Portugal

Direct point of contact to all Danish customers through email, chat and phone, providing help, information and solutions in a professional and timely manner.Documenting customer interactions and transactions in the company’s CRM system as well as gathering and reporting customer feedback to management for continuous service improvement.Maintaining a thorough understanding of the company’s product, service and policies, staying up to date on new releases and promotions. Educating customers on features and benefits to enhance their experience.Logistics SME for team Denmark and Sweden and EU Voucher Fraud analysis.

Sintra

Creating content for all three locations (Porto, Cascais & Sintra).Keeping social media pages up to date with daily posts on Instagram & Facebook, making sure all booking sights (hotels.com, booking.com, google etc.) are up to date.

Sintra

Greeting, welcoming and checking in guests at arrival, ensuring all necessary documentation and payments are accurate as well as handling reservations and customer queries through phone and email.Maintain accurate records of guest information, monitor the hostel ensuring guest safety and handle emergencies and unexpected situations calmly and efficiently.

Los Angeles, California, United States

Food and product photography for new product launches.Director of Photography on multiple ad campaigns from 5 second ads to 3 minute commercials.Director of Photography on Juanita’s Foods official Guinness World Record for largest pot of Menudo Soup.

Greater Los Angeles Area

In house director of photographer working on commercials, original content, music videos, sketches and live streams

Greater Los Angeles Area

Day to day operations, planning and team lead.

Århus, Middle Jutland, Denmark

Delivering mail and parcels on a daily route. Assisting in the logistic planning of a merger of two PostNord warehouses.

Associates Of Fine Arts - Afa, Cinematography And Film/Video Production

Film/Cinema/Video Studies