Jose Manuel Hernandez Barraza Email & Phone Number

Guadalajara, Jal., Mx

Guadalajara, Jalisco, México

Guadalajara, Jalisco, México

1. Client Relationship Management: - Foster and strengthen relationships with existing clients. - Understand client needs, expectations, and satisfaction levels. - Regularly communicate with clients to gather feedback and address concerns.2. Project Oversight: - Monitor the progress of ongoing projects or services delivered to clients. - Ensure that projects are aligned with client goals and objectives. - Identify and resolve any issues or challenges that may arise during project execution.3. Communication and Updates: - Provide regular updates to clients on project status, milestones, and outcomes. - Share relevant industry insights, trends, and information that may impact the client's business.4. Problem Resolution: - Act as a point of contact for issue resolution, working closely with internal teams to address client concerns promptly. - Proactively identify potential challenges and implement preventive measures.5. Client Training and Education: - Provide ongoing training and education to clients on the effective use of products or services. - Share best practices and recommendations for optimizing the value of the engagement.6. Collaboration with Internal Teams: - Work closely with sales, marketing, product development, and customer support teams to align strategies and ensure a cohesive client experience.

1. Technical Troubleshooting: -Diagnosed and resolved technical issues related to learning management systems, educational software, and other technology tools used in the learning environment.2. User Support: -Assisted users with questions, concerns, and technical problems related to learning technologies. -Provided timely and effective solutions to ensure a smooth learning experience.3. System Maintenance: -Collaborated with IT teams to ensure the proper functioning and maintenance of learning technology systems. Performed updates, patches, and system configurations to optimize performance.4. Documentation:-Created and maintained documentation for learning technologies, including user guides, troubleshooting procedures, and best practices. Ensured that information was easily accessible for users.5. Quality Assurance: -Conducted quality assurance testing on new features or updates to learning technology systems. Identified and reported bugs or issues and worked with development teams to resolve them.6. Communication: -Effectively communicated technical information to non-technical users and stakeholders. Provided clear instructions, updates, and support to ensure a positive and productive user experience with learning technologies.

Guadalajara Area, Mexico

1. Needs Analysis: - Collaborated with SMEs, IT, documentation, and managers to understand the company's objectives for our customer's learning needs.2. Instructional Design: - Developed instructional design strategies to ensure the effectiveness of e-learning content.3. Content Development: - Created learning materials, which included presentations, interactive modules, videos, and other multimedia resources.4. Scripting and Storyboarding: - Drafted scripts and storyboards for the production of multimedia content, ensuring a coherent structure and logical flow.5. Media Integration: - Used the Brightcove platform to integrate and distribute multimedia content, such as videos, within e-learning courses.6. Assessment and Feedback: - Implemented assessment strategies to measure the impact of content and collected feedback from users.7. Adaptation for Mobile Platforms: - Ensured content was compatible with mobile devices and accessible to a diverse audience.8. Maintenance and Updates: - Monitored and regularly updated content to reflect changes in information or learning requirements.

Guadalajara Area, Mexico

Guadalajara Area, Mexico

-Provide operational and administrative support -Input and track project-related documentation, including the preparation of formal client agreements and engagement paperwork-Develop strong working relationships with our Consultants, serving as their go-to person for issues related to their projects, coordination of pre-employment verifications, travel arrangements and payroll-Follow-up on accounts receivable issues with the support of client service management-Coordinate marketing activities including updating contact information and planning office events-Support the internal management team including calendar management, travel, and time and expense entry-Receive and interact with incoming visitors, and liaise with external clients and internal staff at all levels-Manage and maintain executive’s schedules, appointments, and travel arrangements-Prepare correspondence, reports, presentations and other documentation as needed, using word processing, spreadsheet, database, or presentation software-Read and analyze incoming memos, submissions, and reports to determine significance and distribute critical information to practice offices, management, and other staff as appropriate-Open, sort, and distribute incoming correspondence, including faxes and email-Perform other miscellaneous administrative tasks and special projects as needed

Guadalajara Y Alrededores, México

Curriculum design, development of e-learning platforms and environments, teacher training, content development and project management.

Guadalajara Area, Mexico

-App rental logistics-App PR-Sponsors' marketing coordination within the App community-Marketing and event activation within the App Community-App resources manager.

Profesor de Inglés de adultos, adolescentes y niños, en curso intensivo y semi intensivo de idioma y curso de verano.

Profesor de Inglés a niños en curso regular y de verano

Profesor de Inglés a niños, adolescentes y adultos.

Tefl, Education

Activities and Societies: Research in sociolinguistics and development and administration of English learning program.I participated.

A.A. In Graphic Design, Empresa/Comercio, General