Manuel Jaén Email & Phone Number

Panama

Panama

Panamá

Creating characters, props, and worlds for various games.

Canadá

Producing marketing material for Fanshawe FUEL's events, announcements, schedules. Keeping in touch with the College's gaming community and organizing recreational activities for students.● video editing and production: compiling high-quality videos for Fanshawe’s esports team.Enhancing social media engagement by 30%.● Created visually engaging promotional material: for student activities, ensuring cohesivegraphics that increased event participation 50%.●Managed Gaming Room Operations: recording user data to identify gaming trends, informingstrategic decisions on our game purchases and equipment upgrades.

Panamá

Provided comprehensive technical support, troubleshooting a wide range of hardware and software issues. Assisted customers in setting up and optimizing their technology, ensuring high levels of satisfaction through effective problem-solving and excellent communication skills. Collaborated with team members to improve service processes and customer experiences.Delivered Technical Assistance: attended over 300 clients weekly, solving hardware andsoftware issues they had. With a 95% first-call resolution rate.● Mentored Coworkers: Led training sessions to enhance team members' digital literacy, resultingin a more proficient support team and improved client experience.

Panamá

Responsible for application support and maintenance, developing new features, and resolving technical issues. Collaborated with teams to translate needs into technical solutions, enhancing software stability and performance.Contributed to Agile Development: Actively participated in Scrum methodologies, engaging inboth backend and frontend tasks to iteratively enhance website functionality and elevate userexperience.● Developed and Maintained Websites: Played a key role in maintaining and enhancing twowebsites used by a national television company, constantly upgrading their functionality,performance, and user experience.● Database Management: Corrected and managed database entries directly, ensuring dataaccuracy and integrity, and solving technical issues efficiently.● Client Issue Resolution: Proactively addressed website-related technical challenges for clients,swiftly resolving issues to optimize their user experience and ensure seamless websitefunctionality.

Panamá

Sole Developer and Project Lead: Led the development of the company's website, overseeing allaspects of the project from conceptualization to implementation, demonstrating strong projectmanagement skills and the ability to meet deadlines.● Comprehensive Documentation: Produced detailed documentation throughout the developmentprocess, providing valuable reference material for future updates.

Advanced Diploma - Game Design

President's HonourRoll Recipient.

Ingeniería, Computer Software Engineering

Graduado como capitulo de honor Sigma Lambda