Remarkable customer experience guarantees sustained revenue growth.That's why, as a Technical Account Manager on the Customer Experience Team, I take great pride in my ability to consistently deliver results that hold business value for our customers.My responsibilities revolve around maintaining a consistently high customer satisfaction index that exceeds our monthly targets, keeping response times brief, ensuring rapid and accurate initial responses, and skillfully resolving… Show more Remarkable customer experience guarantees sustained revenue growth.That's why, as a Technical Account Manager on the Customer Experience Team, I take great pride in my ability to consistently deliver results that hold business value for our customers.My responsibilities revolve around maintaining a consistently high customer satisfaction index that exceeds our monthly targets, keeping response times brief, ensuring rapid and accurate initial responses, and skillfully resolving incidents.However, my commitment to enhancing the customer experience extends beyond these KPIs. I also seek ways to connect our Sales, Onboarding, and Development teams with our customers' needs, transforming them into actionable ideas and enhancements for our core products, creating a highly personalized experience for our clients, ultimately leading to enhanced customer satisfaction.In addition to my core responsibilities, I play a pivotal role as an active project manager in an ongoing strategic initiative. This initiative is dedicated to streamlining customer communication and enhancing their experience at every stage, from initial lead engagement to full customer satisfaction. Show less

Responsible for strategizing and delivering on a product vision that helps sellers create more sales conversations. Helping to lead the team that develops Vegreso's products and services such as the Modern Sales Mastery Program and Vengreso's Unique SaaS application FlyMSG.io that helps sellers Type Less and Sell More.Continuously gathering ideas, requirements and feedback to introduce new services and improve existing products that help our clients modernize their workflow and sales… Show more Responsible for strategizing and delivering on a product vision that helps sellers create more sales conversations. Helping to lead the team that develops Vegreso's products and services such as the Modern Sales Mastery Program and Vengreso's Unique SaaS application FlyMSG.io that helps sellers Type Less and Sell More.Continuously gathering ideas, requirements and feedback to introduce new services and improve existing products that help our clients modernize their workflow and sales pipeline.The Vengreso product portfolio is comprehensive and it ranges from digital sales training solutions to messaging and branding for your B2B sellers. All of these solutions are supported through the Vengreso On-Demand Learning portal and our SaaS solution for messaging engagement.Our mission is simple:👉 Help you align marketing and sales for maximum effectiveness👉 Broaden your mindset spectrum to engage online👉 Train you with the skill set needed to win in the digital economy👉 Provide the right toolset to efficiently navigate the new sales ecosystem Show less

I am involved in the day-to-day operations behind Vengreso on Demand (VOD), our in-house Learning Management System (LMS) that teaches B2B professionals how to increase their digital sales performance around their own schedule.To provide in-person training for employees on a large scale can be very challenging for some. With the Vengreso e-learning platform, training can be distributed seamlessly, at large scale.Unlike other programs where you have to follow a rigid curriculum… Show more I am involved in the day-to-day operations behind Vengreso on Demand (VOD), our in-house Learning Management System (LMS) that teaches B2B professionals how to increase their digital sales performance around their own schedule.To provide in-person training for employees on a large scale can be very challenging for some. With the Vengreso e-learning platform, training can be distributed seamlessly, at large scale.Unlike other programs where you have to follow a rigid curriculum only to find outdated information, Vengreso On Demand is one of the most up-to-date, comprehensive and affordable LinkedIn sales trainings on the market. Show less

Responsable de brindar apoyo a las metas del plan de desarrollo que pertenecen a la estrategia de internacionalización, a través de la creación e impulso de nuevos modos de incursión para la promoción y desarrollo de convenios internacionales.

Responsable por el análisis de riesgos, estudio de mercados y recolección de datos para la estimación de indicadores financieros y presupuesto, construcción de bases de datos como apoyo a la gestión en contratación y adquisición de bienes y servicios en la Dirección de Desarrollo Administrativo.