Manuel Joglar Email & Phone Number

Dallas, Tx, Us

Fort Lauderdale, Fl, Us

Tampa, Florida, Us

IT Manager Today’s Dental Network, LLC | 10/2022 – 08/2023Led and managed IT Department at a ground level Dental Service Organization to a multi practice, industry leading company. Assigned tasks to subordinates. Monitored ticketing systems for escalated issues and addressed any vulnerabilities. Monthly reporting on all office ticketing within the organization. VoIP and Cloud maintenance services. Project Management for remodels and new offices. Update of Practice Management Systems. Purchase of all company equipment. Managed and maintained IT infrastructure, including backups and security measures, monitored network performance across the board. Implemented innovative solutions that improved system performance and efficiency for 28 high-end offices.Developed and implemented robust cybersecurity measures to protect sensitive data.Proactively identified and addressed potential system vulnerabilities to prevent security breaches.

Vero Beach, Fl, Us

Maximize enterprise IT operations, including help desk, network, and Jive communications, VoIP, Intermedia, and Cloud maintenance services. Impact & Achievements:⇥ Reduced corporate printing costs by 45% via tactfully executed quota and credit negotiations. ⇥ Lowered VOIP service costs by 25% company-wide by combining services under one provider.⇥ Audited and terminated needless mobile device contracts and lines, reducing monthly bills by 15%.⇥ Removed expendable services, saving company $25K annually. ⇥ Implemented results-yielding helpdesk ticketing system, enabling rapid technical solutions. ⇥ Pivotal in enterprise migration to Office365 and device-wide Windows 10 upgrades, including email archiving and Outlook backup services for high-profile personnel. ⇥ Added fiber to 35% of firm communities, elevating residential services and admin office proficiency. ⇥ Reduced cell phone loss by 45%+ through integration of Mobile Device Management program.⇥ Led major enterprise PC refresh across all communities, modernizing internal technology to advance operational agility.

St. Petersburg, Florida, Us

⇥ Delivered end-to-end oversight of technology field projects, including major IT installations, configurations, software, hardware, and system upgrades. ⇥ Executed rapid resolutions for inbound IT issues, post-resolution follow-up, and end-user training, optimizing system proficiency, and usage. ⇥ Continuously evaluated workflows to pinpoint growth opportunities and process solutions that addressed global issues and surpassed corporate objectives.

Columbia, Maryland, Us

⇥ Led solution-centered, high-performing team of Desktop Support Techs in supporting 5K+ company-wide users. ⇥ Drove 90% increase in software deployment and compliance through establishment of Configuration Manager Environment.⇥ Managed SCCM/Windows Intune Administration, including monitoring and repairing client health, software and security patch deployments, custom reporting, and trend/root cause analysis of site-wide failures. ⇥ Managed remote staff devices, software, and security patches with tact. ⇥ Maintained software license compliance, managing web reports in SCCM/Windows Intune. ⇥ Gained AdminStudio certification and crafted impactful custom packages for deployment to internal partners.

Baltimore, Maryland, Us

⇥ Directed Systems Administration team in delivery of comprehensive support to 15K+ enterprise users. ⇥ Offered technical direction and mentorship to IT resources, empowering teams to tactfully apply best practices and methodologies. ⇥ Aided business continuity planning and implementation efforts across domestic and international locations.⇥ Piloted key sub-divisional projects, including coordination of technical resources, stakeholder communications, project scope, and plan development.⇥ Constructed standards and initiated changes for Virtual Private Network (VPN) remote access environment.