Actively promoted sales of both products and services. Always satisfied the passengers requests in the best way possible. Dealt with passenger issues and help resolve them. Excelled in customer service practices resulting in multiple appraising comments at the end of several cruises.

Engaged on new clients for the display and offering of the company’s products (books, encyclopedias, professional courses).Negotiated sales for such clients.Performed post-sale services.

Kitchen and staff management.Trained all of the kitchen staff.Customer service.Stock and costs control.Set standardized kitchen protocols and recipes at Otro Café which are resulted on increased food sales in about 50%.Developed brand-new dishes and enhanced the older ones, refreshed the menu to gain more customers by offering different choices.