Manuel J. Ríos-Velazco Email and Phone Number

Developed Communications and Influence workshop for 4 Respect Camp, presented by Banco Popular Foundation, a camp that aims to serve 25 individuals from the LGBTTQIA+ community in Puerto Rico between the ages of 14 and 21. The camp aims to create a safe space for the participating people to develop their leadership skills, resilience and employability.

o Addressed eligibility inquiries and concerns regarding PEBT benefits in Californiao Managed a high volume of calls, providing accurate and detailed information about eligibility status in English and Spanisho Effectively managed active PEBT cases, ensuring timely resolution of issues and accurate distribution of benefitso Demonstrated proficiency in using various governmental data systems and Salesforce for efficient data entry, retrieval, and managemento Maintained a high level of compliance with federal regulations and confidentiality protocols when handling sensitive caller information and governmental data

o Worked as host, server, bartender, runner, and cashiero Managed service staff, bar area and trained multiple employeeso Experienced in high-paced tourist area with large festivalso Deescalated customers and situations among staff

o Presented, promoted, and sold food/beverage products using solid arguments to existing and prospective customerso Performed cost-benefit and needs analysis of existing/potential customers to meet their needso Provided customers with pricing information and product availabilityo Reported sales logs and bills to company’s data entry software

Documentary with an antiracist non-profit organization about the impact of racism in Puerto Rico. Produced with Colectivo Ilé during the COVID-19 pandemic lockdown.

TV Pilot. Assisted every production team, especially the talent and art department. Daytime and nighttime filmings in several locations.