Manuel Lai Email & Phone Number

Shannon, Ireland

Support Arista Datacenter customersTroubleshoot VXLAN and other L2/L3 network architecturesSME for TapAgg solutionsMain Duties:Respond to customer product inquiriesResolve customer concerns raised during installation, operation, maintenance, product applications or compatibility matters.Troubleshoot problems with hardware equipment and software applications and recommends corrective action.Recreate and record complex customer-found issues in network labs.Submit complete and correct bug reports after validating issues through recreation and testing.Act as the senior escalation point for customer found issues at Arista, working with Sales and Systems Engineering teams to resolve issues and coordinate customer communication.Provide assistance, consultation and mentoring to other team members.Provide technology/product training to both customer and internal personnel.Act as a technical expert and provides support on a worldwide basis to Arista documentation and marketing efforts.

Sassari

Monitor a multi regional networkTroubleshoot Core servers and Trasport NetworkDispatch Work Orders to First Line Maintainer. Solve faults in accordance with SLA.Roll-out of software updates Product reports and documentation about network faults and performance.Design and deploy a Cisco/Juniper IP network for a customer with high security requirementsSet Up multicast enabled VPNs. Deploy Firewall configurationsCreate IP Plans, Diagrams and Network documentationTest and Measure network performance

Cagliari

Configure xDSL CPE e BRAS on a national ISP network for large account customersInterconnect customer sites with IPSEC and MPLS VPNs Setup of VOIP services based on Cisco Unified Communication Manager ExpressImplement ASA, Zone Based Policy Firewall and IDSDeploy Active Directory for Small Business Customers