Manuel L. Email & Phone Number

I am a bilingual professional with over three years of experience in project management, team leadership, and operations optimization. I have successfully led teams, reduced costs, and implemented methodologies to improve efficiency. My academic background includes an MBA in progress and a Bachelor's degree in Exercise Science with a minor in Business Administration. I am passionate about leveraging technology and innovative solutions to drive continuous improvement and deliver exceptional results.

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  Area Manager Ii, Operations (L5)

  Amazon

  Dec 2022 - Present - Kentwood, Michigan, United States

  • Led a team of 2 frontline supervisors, 250-300 associates, and delivery drivers in the daily dispatch of 250+ Amazon delivery vehicles and 60k packages.• Spearheaded the reduction of reprocessing costs by 53.82%, saving $47,330 from Q4 2023 to Q2 2024 by optimizing delivery processes.• Selected to lead West Michigan same-day delivery implementation, partnering cross-functionally to establish and implement standard operating procedures, resulting in the successful delivery of over 1 million packages since launch.• Managed simultaneous projects focused on speed to serve, cost reduction, and lean practices.• Achieved an 18.22% decrease in customer concessions through effective project planning and execution.• Responsible for key third-party business relationships, tracking performance of 11 partners to ensure KPIs and strategic initiatives are met.