Manuel Machado Carneiro Email & Phone Number

Porto, Pt

London, London, Gb

First Yotel in the Iberian Peninsula4 ⭐️Hotel with 150 Rooms

London, Gb

Managing all business activities; from hiring your team, to on-boarding and to building strong relationships within the Local student accomodation industry.Growing the Residences portfolio from 423 studios/ apartments to over than 1200 in 2022. Owning the P&L and generating budgeted revenues and controlling costs,Building and scaling a best-in-class team for real estate partnerships, operations, sales and client experience.Defining and managing priorities and goals, and managing performance on a monthly and yearly basis by setting relevant Key performance Indicators and incentive structureIdentifying unexplored opportunities and adapting the business model to local Portugal requirements, taking into account local regulatory constraints.Collaborating with Development, Marketing and Legal teams to meet the needs of the market.First property opened in Iberia with 423 Rooms/Studios in Porto.Second Property in Portugal to be opened with more than 815 Rooms under construction.

London, England, Gb

Direct a portfolio of two Hotels with a total of 500 beds , plus a Co-Work building with a total capacity 150 people and three properties under development managing a total of 6 properties.Manage and oversee the operations and report directly to Selina’s VP of Operations EMEA.Liaise with property owners and investors to maintain and establish new investment opportunities based on Selina’s Porto ‘case study’ as the first Selina Hotel in Europe and most profitable Hotel from Selina’s portfolio worldwide in 2019.Project the profitability of new projects and prepare business plans for the Project Approval and Investment Commitment meetings.P&L analysis and preparation.Establish and manage the sales strategy for the entire portfolio.Ensure proper accounting recording and compliance with local accounting legalities Manage the processes of permits and licenses with due diligence. Lead pre-opening and opening management processes.Lead the recruitment and selection process for new Hotels.Mentoring General Managers for new European Properties.

London, England, Gb

Manage and lead Selina Porto development as the most profitable Hotel from Selina’s Group worldwide in 2019. Selina Porto Hotel became the Group’s flagship investment example attracting a substantial investment in the brand in Portugal that lead to the opening of 5 new units with an investment value of 75M€.Develop and manage the opening of Selina’s first Co Work Unit worldwide, Selina Navis Co Work, and undertake the necessary market research to establish the business plan.Surpasss the predicted profitability and exceed the businesses revenue goals.P&L preparation and reporting.Establish and manage the sales strategy for both units.Lead the recruitment process for open positions.Lead and establish training processes and carry out subsequent assessments whilst acting as the main POC and liaising directly with HR.Revise and manage the payroll, benefits and incentive plans of both units.Supervise the implementation of health and safety plan diligently.Oversee the day-to-day operations within budgeted guidelines. Acts as public relations director for both units.Selina Porto Video: https://www.facebook.com/selinathenomad/videos/selina-porto-portugal-check-out-our-location/426899491515885/Selina Navis Co Work: https://www.noticiasmagazine.pt/2019/bercos-onde-borbulham-empresas-do-futuro/tendencias/243297/

Alcobendas, Madrid, Es

Subdiretor Hotel Vincci Porto ****Manage and oversee the operations of a total of 60 employee servicing 100 rooms.Perform the General Manager’s duty in his absence. Assist GM in key property issues including capital projects, customer service and refurbishment. Report directly to the CEO in GM’s absenceRun the ISO 14001 certification process as the Quality Manager.Performs daily, weekly and monthly property inspections.Prepare P&L monthly reports, forecasts and Yearly budgets. Manage all departments day-to-day operations within budgeted guidelines. Recruit, train and monitor staffAct as the hotel’s public relations director and promote the property within the hotel industry, local community and trade associations.Monitor the Guests feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.Receive and settle guest complaints.

Alcobendas, Madrid, Es

Support General Manager on the overall daily operations.Lead the development and launch of Douro Sky Lounge at Hotel Vincci Porto in 2016, and launch Vincci Fresh Sessions parties in 2017.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Set and achieve sales and profit targetsOversee the day-to-day operations, which can include negotiating contracts with vendors or prospective employees, assigning tasks, leading meetings and implementing initiatives handed down by the General Manager Recruit, train and monitor staff of …..Plan work schedules for individuals and teams. Plan and organise accommodation, catering and other hotel servicesDesign exceptional menus, establish and goods and continuously make the necessary improvements Liaise with contractors and suppliersCarry out inspections of property and servicesEnsure compliance with licensing laws, health and safety and other statutory regulations

Lisboa, Pt

Management, promotion and contracting of strategical partners in the Iberian, Italian, Turkish, French and Brazilian Markets;Hotel services sales and management of partnerships in Corporate Markets, Groups, Series and MICE;Strategical planning of Sales according to defined markets and targets.Responsible for: Hotel Boa Vista, BelverPorto Dona Maria Resort & Golf, Hotel Real Prince, Hotel of the Village, BelverHotel Beta PortoTerritory: Portugal, Spain, Italy, Turkey, France and BrazilAchieved Goals:BelverHotels -2015 rooms revenue grew +25,1%

Lisboa, Pt

• AGlobal control and supervision of teams and service operation of F & B, reception, housekeeping and maintenance;Assume General Manager’s position in his absence Management and organization of Events;Training of personnel;Customer service;Team management and human resources.Management, promotion and recruitment of strategic partners Sale of hotel services andmanagement of partnerships in Corporate Markets, Groups, Series and MICETerritory: Portugal

• Acções: Dinamizar vendas através da criação de um cartão exclusivo para clientes da nossa rede de hotéis; Criar mecânicas de venda que garantam o aumento de clientes fidelizados á nossa rede de Hotéis; Formar rececionistas no serviço de Front & Back Office; Coordenar o serviço de receção e garantir uma resposta a todas as solicitações dos hóspedes; Manter registo de todas as reservas e assegurar o cumprimento de todas as exigências de clientes e esclarecendo os mesmos sobre todas as suas dúvidas.Controlar fechos de vendas nas intranetsControlo de caixa e fechos diários de sistema Newhotel• Negócio: Vendas CRM; Atenção ao Cliente

Representation of international Clothes brands in Portugal

Las Vegas, Nevada, Us

OBJECTIVE: To maximize restaurant revenue and guest satisfaction by receiving, handling and processing all guests needs & desires in the lounge.MAIN DUTIES: 1. To ensure all pre shift duties are complete.2. To assist or monitor the setup of the Lounge.3. To check the blocking sheet to identify all regulars and VIP customers.4. To attend staff briefing with managers.5. To check the chefs reports.6. To assist shift running7. To help the manager on duty with his/her effort when ensuring SNH service standards and order of service.8. To welcome guests on arrival and bid a friendly farewell on departure.9. To support new recruits on-the-job training.10. To observe guests during their meal, and ensure they feel that they are satisfied 11. To assist guests to migrate between restaurant and lounge and make sure also that bills are transferred across correctly12. Ensure that all regular guest needs are met, and that special attention is paid. 13. To promote the Lounge & its offerings through guest contact, relationship building and product knowledge.14. To be a main point of contact for regulars & VIPs in terms of needs, wants, reservations etc…15. To be the catalyst in fixing all guest relation issues in the Lounge in conjunction and liaison with the Lounge Manager.16. To brief the team on any regular or VIP guests needs or expectations prior to service17. To provide regular & insightful feedback to the Lounge Manager & GM on regulars & VIPS, issues &/or successes.

Ações: Coordenar os RH do evento; Promover Marcas e desenvolver as suas estratégias de Marketing; Auxiliar em negociações de contratos de espaço e reserva de espaços para eventos;Auxiliar a preparar orçamentos e fornecer relatórios periódicos aos diretores da equipe para cada evento ou projeto; Manter o controlo das finanças do evento, incluindo os pedidos de verificação, faturação e relatórios; Auxiliar em gestão da produção no local. • Negócio: Organização e realização de eventos.

Oeiras, Lisbon, Pt

InternshipFinal evaluation 17 (0-20)

Barcelona, Es

Provided effective support to a variety of hotel management activities and departments including reception and reservations, Food & Beverage department, procurement, maintenance and housekeeping.Final evaluation -» 19 (0-20)

Newmarket, Barrie, Gta, On, Ca

São Paulo, Br

Human Resources Management Master'S Degree, Gestão De Recursos Humanos

Revenue Manager, Revenue Management

Np4427 - Human Resources Intern Auditor - Auditoria Em Sistemas De Gestão De Recursos Humanos, Human Resources Management

- Hr Assessment Center Auditor Diploma - Avaliador De Competencias, Human Resources

International Events Organization, Events Management

Licentiate Degree, Hotel, Motel, And Restaurant Management

Education record