• Developed and maintained sales/service relationship with customers through our service departments• Helped customers succeed in their business and industry needs by using our highly integrated products and services• Coordinated with clients regarding their claims for equipment guarantees, repairs & parts • Advised clients how to gain the most out of and how to prolong the life of their equipment • Stayed informed about product updates, campaigns and procedures • Complied with the customer service standards and reported conditions of sale-delivery-paymentAchievements:• Achieved second place in sales for two consecutive years • New business opportunities were found, which generated higher incomes for the company • Problems within the Venezuelan economy helped to realize sales in US dollars increased revenue by working through another subsidiary of Venequip in the United States

• Monitored work in progress and working closely with the parts, sales, and warranty departments• Managed, controlled and processed warranty claims and factory modifications, by ensuring the subsequent recognition of expenses and providing excellent care and customer service• Kept technical workshop staff informed on all modifications and updates issued by the manufacturer• Observed the work process with workshop staff to make the necessary suggestions on the correct use of the manufacturer's manual and the established order and cleanliness standards in order to avoid rework, accidents and damage to tools• Coordinated and implemented technical deliveries of new equipment following the manufacturer’s guidelines• Provided technical advice to internal staff and external customers when required. • Ensured the completion of reports for all services and their respective reports on the Internet Achievements: • Reduced warranty repair times costs to recognized and reimbursed much faster • Achieved greater customer satisfaction • Improved performance of service letters increased income and prolonged equipment life

• Planed, managed, implemented, monitored and evaluated the provision of services • Directed, guided and supported staff activities • Evaluated the staff performance • Planed and followed up on work orders for each supervisor • Managed and controlled the costs of the department • Informed the operations management on activities implemented versus scheduled • Developed plans and set goals for the department Achievements: • Helped in this post every time the service manager was out of the office • Responsible for the service department and at the same time fulfilled the responsibilities of the service engineer.

• Plan, manage, implement, monitor and evaluate the provision of services.• Friendly customer service in difficult cases.• Direct, guide and support staff activities.• Evaluate the staff performance.• Planning and following up on work orders for each supervisor.• Manage and control the costs of the department.• Inform the operations department management on activities implemented versus scheduled.• Develop plans and set goals for the department.

• Able to procure all required equipment, accessories and services to execute project.• In charge of the receipt of purchase through customer acceptance, including timely, cost-effective management of multiple projects to meet customer requirements• Represented the company and interacting with clients to participate in the sales process• Planed, coordinated and monitored the implementation of preventive and corrective maintenance to be performed by technical staff• Informed the customer about the status of the scheduling of preventive and / or corrective maintenance• Reviewed the availability of the required minimum inventory parts and lubricants with the parts department• Monitored the operating conditions of the equipment• Used technical reports to analyze the root cause of the problems and risks present in the affected unitAchievements: • Supervised projects were 70 Caterpillar machines worked including articulated trucks, backhoe loaders, dozers, excavators, motor graders, track loaders, wheel loaders and generators • Reduced equipment downtime due to the development of a parts inventory based on the service histories of each of equipment • Estimated a yearly preventative maintenance schedule, allowing the client to generate an annual budget for their equipment

Prepare lessons. Organize and manage learning situations with teaching strategies. Inform students of the objectives and content of the subject. Motivate students in the development of activities. Offer tutoring.

Prepare lessons. Organize and manage learning situations with teaching strategies. Inform students of the objectives and content of the subject. Motivate students in the development of activities. Offer tutoring.