Dynamic and results-oriented professional with experience in designing and implementing solutions focused on Human Capital Development, leveraging advanced technology to achieve transformative objectives for companies and individuals alike. Expertise in coordinating projects involving usability, technology, and pedagogy, while adeptly managing diverse teams to deliver high-quality outcomes. Known for operating under pressure with a commitment to excellence, and skilled in cultivating relationships across various organizational levels. Excel in an international environment with reporting responsibilities to stakeholders in the US, France, and the UK, proficiently using English as the primary working language.🔹 Highlights 🔹📌 Increased customer satisfaction and retention by implementing tailored learning and development solutions.📌 Led the design and deployment of digital learning solutions for major clients, including Banco de Santander, Heineken, and Air France, resulting in improved training outcomes.📌 Developed and integrated comprehensive training programs focusing on leadership, soft skills, and technical skills, directly contributing to clients' business objectives.📌 Successfully managed learning and development projects across multiple countries, reporting to stakeholders in the US, France, and the UK.📌 Utilized data analysis to identify trends and opportunities, enhancing customer satisfaction and learning program effectiveness.🔹 Core Skills and Expertise 🔹• Learning and Development• Training Need Assessment• Program Development• Customer Success Management• Knowledge Management• Relationship Management• Data Analysis• Training Program Integration• Competency Development• Client Engagement• Cross-functional Collaboration• KPI Monitoring and Reporting• Project Management• Strategic Planning• Change Management• Performance Management• Training Evaluation• Team Leadership